ME Bank, or Members Equity Bank, is an Australian direct bank based in Melbourne, offering home loans, personal loans, credit cards, and bank accounts. They’ve helped over 300,000 Australians achieve homeownership. However, common complaints include account verification issues, transaction disputes, missing payments, and credit card issues. If you encounter a problem, you can reach ME Bank via phone, post, or their online complaint form.
ME Bank, or Members Equity Bank, is an Australian direct bank based in Melbourne, offering home loans, personal loans, credit cards, and bank accounts. They’ve helped over 300,000 Australians achieve homeownership. However, common complaints include account verification issues, transaction disputes, missing payments, and credit card issues. If you encounter a problem, you can reach ME Bank via phone, post, or their online complaint form.
To lodge a complaint, you can contact ME Bank by phone, post or through their online complaint form. Be sure to describe the issue, specify the resolution you’re seeking, and include any supporting evidence to strengthen your case.
Resolution timeframe and escalation options
ME Bank's complaint policy says they aim to resolve your issue within 30 days (or 21 days for default notices or financial hardship cases). If there’s a delay, they will inform you in writing. If you’re not satisfied with the outcome, you can request an escalation to their Customer Relations team.
OR Lodge your complaint via Handle My Complaint
Why go through the hassle alone? Handle My Complaint simplifies the process. Our complaint experts will review your case, strengthen the submission, manage follow-ups, and work by your side for a better resolution.
To lodge a complaint, you can contact ME Bank by phone, post or through their online complaint form. Be sure to describe the issue, specify the resolution you’re seeking, and include any supporting evidence to strengthen your case.
Resolution timeframe and escalation options
ME Bank's complaint policy says they aim to resolve your issue within 30 days (or 21 days for default notices or financial hardship cases). If there’s a delay, they will inform you in writing. If you’re not satisfied with the outcome, you can request an escalation to their Customer Relations team.
OR Lodge your complaint via Handle My Complaint
Why go through the hassle alone? Handle My Complaint simplifies the process. Our complaint experts will review your case, strengthen the submission, manage follow-ups, and work by your side for a better resolution.
