NAB (National Australia Bank) is one of Australia’s Big Four banks, offering a range of personal banking services, including bank accounts, credit cards, home loans, and personal loans. As the country’s largest business bank, NAB also supports businesses of all sizes—from small startups to large enterprises. However, despite its market dominance, some customers experience issues with online banking, transaction disputes, and customer service. If you need to lodge a complaint, you can do so over the phone, via an online complaint form, by mail, or in person at a branch.
NAB (National Australia Bank) is one of Australia’s Big Four banks, offering a range of personal banking services, including bank accounts, credit cards, home loans, and personal loans. As the country’s largest business bank, NAB also supports businesses of all sizes—from small startups to large enterprises. However, despite its market dominance, some customers experience issues with online banking, transaction disputes, and customer service. If you need to lodge a complaint, you can do so over the phone, via an online complaint form, by mail, or in person at a branch.
Call 13 22 65 from Australia
Call +61 3 8641 9083 from overseas (Monday to Friday, 8:00am to 7:00pm, or Saturday to Sunday, 9:00am to 6:00pm AEST/AEDT)
Call 13 22 65 from Australia
Call +61 3 8641 9083 from overseas (Monday to Friday, 8:00am to 7:00pm, or Saturday to Sunday, 9:00am to 6:00pm AEST/AEDT)
If you need to make a complaint with NAB, their complaints policy recommends visiting your local branch as a first step. Alternatively, you can file a complaint over the phone, through an online form, or by post. Provide details about the issue, specify the outcome you’re seeking, and any supporting evidence to support your case.
Authentication and next steps
When you submit a complaint, NAB may ask for verification details, so have these details ready. They aim to resolve complaints within 5 days, but if more time is needed, a case manager will be assigned to keep you updated.
OR Need expert help? Handle My Complaint can assist
Skip the hassle of dealing with NAB directly. With Handle My Complaint, you can submit your complaint in minutes. Our team will review your case, present it effectively, and help push for the outcome you deserve.
If you need to make a complaint with NAB, their complaints policy recommends visiting your local branch as a first step. Alternatively, you can file a complaint over the phone, through an online form, or by post. Provide details about the issue, specify the outcome you’re seeking, and any supporting evidence to support your case.
Authentication and next steps
When you submit a complaint, NAB may ask for verification details, so have these details ready. They aim to resolve complaints within 5 days, but if more time is needed, a case manager will be assigned to keep you updated.
OR Need expert help? Handle My Complaint can assist
Skip the hassle of dealing with NAB directly. With Handle My Complaint, you can submit your complaint in minutes. Our team will review your case, present it effectively, and help push for the outcome you deserve.
