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Teachers Mutual Bank Complaints

Let us resolve your Teachers Mutual Bank complaint

It only takes 2 minutes to get our experts started on your complaint

Teachers Mutual Bank Complaints

Let us resolve your Teachers Mutual Bank complaint

It only takes 2 minutes to get our experts started on your complaint

About Teachers Mutual Bank

Teachers Mutual Bank was founded in 1966 by passionate teachers with the goal of providing better financial options for educators. Since then, it has grown into a full mutual bank with over 230,000 members, dedicated to supporting employees in the Australian education sector and their families in securing their financial futures. While their market growth has been impressive, some customers report issues with credit cards, transaction disputes, and customer service challenges. If you need to lodge a complaint, you can do so by visiting a branch, calling their support line, or submitting it by post.

The best way to resolve Teachers Mutual Bank complaints

Products & Services

    • Personal banking services
    • Online banking services
    • Credit cards
    • Home loans
    • Personal loans
    • Insurance products
    • Foreign exchange services

About Teachers Mutual Bank

Teachers Mutual Bank was founded in 1966 by passionate teachers with the goal of providing better financial options for educators. Since then, it has grown into a full mutual bank with over 230,000 members, dedicated to supporting employees in the Australian education sector and their families in securing their financial futures. While their market growth has been impressive, some customers report issues with credit cards, transaction disputes, and customer service challenges. If you need to lodge a complaint, you can do so by visiting a branch, calling their support line, or submitting it by post.

Products & Services

    • Personal banking services
    • Online banking services
    • Credit cards
    • Home loans
    • Personal loans
    • Insurance products
    • Foreign exchange services

Common Teachers Mutual Bank complaints

Credit card issues

Credit card issues

Transaction disputes

Transaction disputes

Difficulties canceling payment arrangements

Difficulties cancelling payment arrangements

Customer service issues

Customer service issues

Common Teachers Mutual Bank complaints

Credit card issues

Credit card issues

Transaction disputes

Transaction disputes

Difficulties canceling payment arrangements

Difficulties cancelling payment arrangements

Customer service issues

Customer service issues

Teachers Mutual Bank contact details

Mail pink

Teachers Mutual Bank mailing address

Complaints, Teachers Mutual Bank,
PO Box 7501, Silverwater, NSW 2121

Phone pink

Teachers Mutual Bank phone number

Call 1800 862 265 from Australia

socmed pink

Teachers Mutual Bank social media

Contact Teachers Mutual Bank through their
Facebook page, Instagram page, or Twitter profile.

Form pink

Teachers Mutual Bank complaint form

Provide us this information.

Policy pink

Teachers Mutual Bank complaint policy

Read Teachers Mutual Bank's complaint policy here.

complaint process pink (1)

Teachers Mutual Bank complaint process

Read Teachers Mutual Bank's complaint process here.

Teachers Mutual Bank contact details

Mail pink

Teachers Mutual Bank mailing address

Complaints, Teachers Mutual Bank, PO Box 7501, Silverwater, NSW 2121

Phone pink

Teachers Mutual Bank phone number

Call 1800 862 265 from Australia

socmed pink

Teachers Mutual Bank social media

Contact Teachers Mutual Bank through their Facebook page, Instagram page, or Twitter profile.

Form pink

Teachers Mutual Bank complaint form

Provide us this information.

Policy pink

Teachers Mutual Bank complaint policy

Read Teachers Mutual Bank's complaint policy here.

complaint process pink (1)

Teachers Mutual Bank complaint process

Read Teachers Mutual Bank's complaint process here.

How to complain to Teachers Mutual Bank

Raise your issue

You can lodge a complaint with Teachers Mutual Bank by visiting a branch, calling their support team, or sending a written complaint by post. Clearly explain what went wrong and how you’d like it resolved. Provide any supporting evidence to strengthen your case. Their complaint policy states that you may expect an acknowledgment within 24 hours of submission.

Investigation and resolution timeline

According to Teachers Mutual Bank's complaint process, if your complaint can’t be resolved immediately, they will investigate and aim to resolve it within 5-21 days. If you’re not satisfied with the outcome, you can request a review by their Customer Advocate.

OR Want a faster, stress-free solution? Let Handle My Complaint help

Skip the frustration—Handle My Complaint can manage the process for you. Our team ensures your complaint is presented effectively, increasing your chances of a better and faster resolution.

How to complain to Teachers Mutual Bank

Raise your issue

You can lodge a complaint with Teachers Mutual Bank by visiting a branch, calling their support team, or sending a written complaint by post. Clearly explain what went wrong and how you’d like it resolved. Provide any supporting evidence to strengthen your case. Their complaint policy states that you may expect an acknowledgment within 24 hours of submission.

Investigation and resolution timeline

According to Teachers Mutual Bank's complaint process, if your complaint can’t be resolved immediately, they will investigate and aim to resolve it within 5-21 days. If you’re not satisfied with the outcome, you can request a review by their Customer Advocate.

OR Want a faster, stress-free solution? Let Handle My Complaint help

Skip the frustration—Handle My Complaint can manage the process for you. Our team ensures your complaint is presented effectively, increasing your chances of a better and faster resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed