Westpac, Australia's first bank and oldest company, is one of the country's largest financial institutions. It is part of Australia's "Big Four" banks and provides a wide range of products and services including personal banking, business banking, wealth management, loans, credit cards, and insurance. Despite its prominent position in the market, Westpac has faced complaints, particularly regarding account management and customer service. If you have a Westpac complaint, you can contact them via phone, post or by visiting your nearest branch.
Westpac, Australia's first bank and oldest company, is one of the country's largest financial institutions. It is part of Australia's "Big Four" banks and provides a wide range of products and services including personal banking, business banking, wealth management, loans, credit cards, and insurance. Despite its prominent position in the market, Westpac has faced complaints, particularly regarding account management and customer service. If you have a Westpac complaint, you can contact them via phone, post or by visiting your nearest branch.
Westpac's complaint policy allows customers to contact their Customer Service team via phone, mail, or their online complaint form. If you're submitting a complaint online, have your sign-in details handy to complete their form. You can also visit a Westpac branch to lodge your complaint in person.
Wait for Westpac's response
If Westpac can’t resolve your complaint immediately, they will inform you and escalate your case to their Customer Solutions team. A Customer Manager will acknowledge your complaint within 1 business day and keep you updated on the progress.
OR Resolve your complaint with Handle My Complaint
Skip the stress—Handle My Complaint takes care of the process for you. Our team helps ensure your complaint is handled efficiently, increasing your chances of a better and faster outcome.
Westpac's complaint policy allows customers to contact their Customer Service team via phone, mail, or their online complaint form. If you're submitting a complaint online, have your sign-in details handy to complete their form. You can also visit a Westpac branch to lodge your complaint in person.
Wait for Westpac's response
If Westpac can’t resolve your complaint immediately, they will inform you and escalate your case to their Customer Solutions team. A Customer Manager will acknowledge your complaint within 1 business day and keep you updated on the progress.
OR Resolve your complaint with Handle My Complaint
Skip the stress—Handle My Complaint takes care of the process for you. Our team helps ensure your complaint is handled efficiently, increasing your chances of a better and faster outcome.
