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How to file a complaint with AIA Insurance

About AIA Australia

AIA Australia is a leading life insurer, offering a comprehensive range of products that protect the financial health and welfare of its customers. It has protected and enhanced the lives of more than 3.5 million Australians.

Products and services

    • Life insurance
    • Income protection insurance
    • Total Permanent Disability (TPD) insurance
    • Crisis recovery insurance
    • Health insurance

Common complaints

    • Long time to process claims
    • Poor customer service

How to file a complaint with AIA Australia

How to file a complaint via Phone

AIA Australia contact numbers

    • For AIA Health complaints, call 1800 333 004 from Australia (Monday to Friday, 8:00am - 6:00pm AEST)
How to file a complaint in social media

AIA Australia social media

Company complaint form

AIA Australia complaint form

How to file a complaint via email

AIA Australia mailing address

    • Write to their complaints team at: AIA Australia, PO Box 6111, Melbourne, VIC 3004

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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