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Amaysim Complaints

Let us resolve your Amaysim complaint

It only takes 2 minutes to get our experts started on your complaint

Amaysim Complaints

Let us resolve your Amaysim complaint

It only takes 2 minutes to get our experts started on your complaint

About Amaysim

Amaysim Australia Ltd. is an Australian provider of mobile phone and home internet plans, operating under the Optus mobile network. They offer a range of SIM-only, mobile, and home internet plans, aiming to deliver great value to Aussies. However, some customers have reported issues such as sudden service deactivations, slow internet speeds, and poor customer support. To address these concerns, customers can report their Amaysim complaints via post, phone, or online form.

The best way to resolve Amaysim complaints

Products & Services

    • SIM only plans
    • Data only plans
    • Mobile plans
    • Home internet plans

About Amaysim

Amaysim Australia Ltd. is an Australian provider of mobile phone and home internet plans, operating under the Optus mobile network. They offer a range of SIM-only, mobile, and home internet plans, aiming to deliver great value to Aussies. However, some customers have reported issues such as sudden service deactivations, slow internet speeds, and poor customer support. To address these concerns, customers can report their Amaysim complaints via post, phone, or online form.

Products & Services

    • SIM only plans
    • Data only plans
    • Mobile plans
    • Home internet plans

Common Amaysim complaints

Sudden plan deactivations

Sudden plan deactivations

Service activation difficulties

Service activation difficulties

Slow internet speeds

Slow internet speeds

Customer service issues

Customer service issues

Common Amaysim complaints

Sudden plan deactivations

Sudden plan deactivations

Service activation difficulties

Service activation difficulties

Slow internet speeds

Slow internet speeds

Customer service issues

Customer service issues

Amaysim contact details

Mail pink

Amaysim mailing address

Amaysim Complaints,
PO Box R567,
Royal Exchange, NSW 1225

Phone pink

Amaysim  phone number

Call 567 from your Amaysim number or 1300 808 300 from another phone in Australia (Monday - Friday, 9:00am to 6:00pm / Saturday - Sunday 10:00am to 5:30pm / Public Holidays 10:00am to 6:00pm (Sydney time))

socmed pink

Amaysim social media

Contact Amaysim through their Facebook page, Instagram page, or X profile.

Form pink

Amaysim complaint form

Lodge your complaint via their online form.

Policy pink

Amaysim complaint policy

Read Amaysim's complaint policy here.

complaint process pink (1)

Amaysim complaint process

Read Amaysim’s complaint process here.

Amaysim contact details

Mail pink

Amaysim mailing address

Amaysim Complaints,
PO Box R567,
Royal Exchange, NSW 1225

Phone pink

Amaysim  phone number

Call 567 from your Amaysim number or 1300 808 300 from another phone in Australia (Monday - Friday, 9:00am to 6:00pm / Saturday - Sunday 10:00am to 5:30pm / Public Holidays 10:00am to 6:00pm (Sydney time))

socmed pink

Amaysim social media

Contact Amaysim through their Facebook page, Instagram page, or X profile.

Form pink

Amaysim complaint form

Lodge your complaint via their online form.

Policy pink

Amaysim complaint policy

Read Amaysim's complaint policy here.

complaint process pink (1)

Amaysim complaint process

Read Amaysim’s complaint process here.

How to complain to Amaysim

Contact Amaysim

To lodge a complaint with Amaysim, you can reach them by phone, post, or online form. A dedicated Customer Resolution Expert will be assigned to your case and will contact you within two working days.

Investigation and feedback

Amaysim aims to resolve complaints within 10 working days, or within two days for urgent issues. They will keep you informed of any delays and provide an estimated timeframe.

OR Let Handle My Complaint help resolve your issue

To avoid the hassle of repeating your complaint, lodge your Amaysim complaint with Handle My Complaint. Tell us about the issue, and we'll direct your complaint to the appropriate people. Best of all, we'll handle the follow-up until you receive a response.

How to complain to Amaysim

Contact Amaysim

To lodge a complaint with Amaysim, you can reach them by phone, post, or online form. A dedicated Customer Resolution Expert will be assigned to your case and will contact you within two working days.

Investigation and feedback

Amaysim aims to resolve complaints within 10 working days, or within two days for urgent issues. They will keep you informed of any delays and provide an estimated timeframe.

OR Let Handle My Complaint help resolve your issue

To avoid the hassle of repeating your complaint, lodge your Amaysim complaint with Handle My Complaint. Tell us about the issue, and we'll direct your complaint to the appropriate people. Best of all, we'll handle the follow-up until you receive a response.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed