APIA is an Australian insurance brand catering specifically to the needs of seniors and retirees. APIA offers a range of insurance products, including car, home, travel, and health insurance. Despite their focus on value for experienced drivers and homeowners, with features like "Drive Less, Pay Less" discounts, they still receive a significant number of complaints with many APIA complaints often relating to fees, claims, and customer service.
The complaints below are the most common for APIA customers.
Do they ring a bell?
EXCESSIVE FEE/CHARGE
MY CLAIM WAS DENIED
PART/REPAIR NOT COVERED BY POLICY
CUSTOMER SERVICE
APIA contact details
Contact details can change frequently, so for the most accurate and up-to-date info, submit your complaint through Handle My Complaint.
We’ll handle reaching out to APIA directly for you!
Mailing Address
Customer Relations Apia, PO Box 14180,
Melbourne City Mail Centre, VIC 8001
Phone number
Call 1300 240 531 from Australia
Call +61 2 4331 2024 from Overseas
Monday to Friday, 9:00am - 5:00pm AEDT
We can take care of submitting your complaint directly to APIA,
making the process hassle-free for you.
