APIA is an insurance brand tailored for seniors and retirees. It specialises in policies for car, home and contents, apartment and funeral insurance. Despite focusing on providing value to experienced drivers and homeowners, and offering discounts like "Drive Less, Pay Less" the company still receives customer complaints. Many of these complaints involve fees, claims, and customer service issues. If you have a concern to raise, APIA offers a telephone hotline and specific form for filing a complaint.
APIA is an insurance brand tailored for seniors and retirees. It specialises in policies for car, home and contents, apartment and funeral insurance. Despite focusing on providing value to experienced drivers and homeowners, and offering discounts like "Drive Less, Pay Less" the company still receives customer complaints. Many of these complaints involve fees, claims, and customer service issues. If you have a concern to raise, APIA offers a telephone hotline and specific form for filing a complaint.
You can begin by contacting APIA through their hotline or by completing an complaint form. Make sure you include all relevant information with supporting proof to facilitate a more efficient resolution process.
Investigation and response
APIA's complaint procedure commits that they will contact you within 5 business days regarding your issue. If the customer service department is unable to resolve your complaint, you have the option to escalate it to their Internal Dispute Resolution (IDR) team.
OR Get expert help with Handle My Complaint
Let us manage your APIA complaint for you. We make it easy and efficient to have your issues properly addressed and work towards a fair outcome for you.
You can begin by contacting APIA through their hotline or by completing an complaint form. Make sure you include all relevant information with supporting proof to facilitate a more efficient resolution process.
Investigation and response
APIA's complaint procedure commits that they will contact you within 5 business days regarding your issue. If the customer service department is unable to resolve your complaint, you have the option to escalate it to their Internal Dispute Resolution (IDR) team.
OR Get expert help with Handle My Complaint
Let us manage your APIA complaint for you. We make it easy and efficient to have your issues properly addressed and work towards a fair outcome for you.
