Aussie Broadband is one of the leading internet service providers in Australia, recognised for its high-speed NBN (National Broadband Network) plans and high level of customer satisfaction. They offer customisable NBN plans, allowing customers to choose options such as speed boosts, unlimited data, and specific peak-hour speeds for a personalised experience. However, even top providers face challenges, with some customers reporting Aussie Broadband complaints related to system outages and signal dropouts. To address these concerns, Aussie Broadband provides a complaint form and a customer service hotline.
Aussie Broadband is one of the leading internet service providers in Australia, recognised for its high-speed NBN (National Broadband Network) plans and high level of customer satisfaction. They offer customisable NBN plans, allowing customers to choose options such as speed boosts, unlimited data, and specific peak-hour speeds for a personalised experience. However, even top providers face challenges, with some customers reporting Aussie Broadband complaints related to system outages and signal dropouts. To address these concerns, Aussie Broadband provides a complaint form and a customer service hotline.
If you have a complaint, contact Aussie Broadband through their hotline, in person, by post, or via their online form. You will be given a unique case number that you can quote to receive updates.
Assessment and resolution
Your Aussie Broadband complaint will be assessed as standard or urgent. If it's a standard complaint and requires further attention, their team will investigate and respond within 15 working days, as per their complaint policy.
OR Get help from Handle My Complaint
Let us take the hassle out of the complaint process for you. Our expert team is here to help get your complaint to the right people, ensuring it's resolved quickly and to your satisfaction. We're committed to helping you achieve the best possible outcome in the shortest time possible.
If you have a complaint, contact Aussie Broadband through their hotline, in person, by post, or via their online form. You will be given a unique case number that you can quote to receive updates.
Assessment and resolution
Your Aussie Broadband complaint will be assessed as standard or urgent. If it's a standard complaint and requires further attention, their team will investigate and respond within 15 working days, as per their complaint policy.
OR Get help from Handle My Complaint
Let us take the hassle out of the complaint process for you. Our expert team is here to help get your complaint to the right people, ensuring it's resolved quickly and to your satisfaction. We're committed to helping you achieve the best possible outcome in the shortest time possible.
