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How to file a complaint with Australia Post

About Australia Post

Australia Post is the government-owned business enterprise that provides postal services in Australia. 

Products and services

    • Postal services
    • Courier services
    • International money transfers
    • Domestic money transfers
    • Cash exchanges
    • Gift cards

Common complaints

    • Damaged items
    • Missing items
    • Late deliveries
    • Delivered items to wrong address
    • Poor customer service

How to file a complaint with Australia Post

How to file a complaint via Phone

Australia Post contact numbers

    • Call 13 76 78 from Australia or +61 3 8847 9045 from overseas
How to file a complaint in social media

Australia Post social media










Company complaint form

Australia Post complaint form

How to file a complaint via email

Australia Post mailing address

    • Write to their complaints team at: Australia Post, Customer Sales and Service, GPO Box 9911, Melbourne, VIC 3001

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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