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How to file a complaint with Big W

About Big W

Big W is an Australian chain of discount department stores. It enables customers to shop both online and in-store, offering great value for gifts, books, and all things baby, kids, and home.

Products and services

    • Womens fashion
    • Mens fashion
    • Kids fashion
    • Homewear
    • Home appliance
    • Toys
    • Books

Common complaints

    • Damaged products
    • Delayed deliveries
    • Product warranty claims
    • Poor customer service

How to file a complaint with Big W

How to file a complaint via Phone

Big W contact numbers

    • Call 1300 244 999 from Australia (Monday - Friday, 9:00am to 6:00pm / Saturday - Sunday, 9:00am to 5:00pm AEST)
How to file a complaint in social media

Big W social media










Company complaint form

Big W complaint form

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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