The Bank of Queensland is one of Australia’s oldest banks. With 200 branches nationwide, it offers a range of financial services, including personal banking, loans, insurance, and foreign exchange. While it’s recognised as a leading regional bank, some customers have expressed concerns about online banking, mobile app performance, excessive fees, and customer service. Customers can reach out to the bank through various channels, including via phone, and an online complaint form and the post.
The Bank of Queensland is one of Australia’s oldest banks. With 200 branches nationwide, it offers a range of financial services, including personal banking, loans, insurance, and foreign exchange. While it’s recognised as a leading regional bank, some customers have expressed concerns about online banking, mobile app performance, excessive fees, and customer service. Customers can reach out to the bank through various channels, including via phone, and an online complaint form and the post.
To lodge your Bank of Queensland complaint, you can contact their customer service team by phone, online form, or post. Explain the problem clearly and include any information that supports your complaint. Let them know how you’d like the issue resolved.
Response and escalation options
Bank of Queensland aims to resolve complaints within 30 days (or 21 days for issues related to financial hardship or a default notice). Their complaint process also states that if you’re not satisfied with their response, you can escalate the complaint to their internal Customer Relations team for further review.
OR Get expert help with Handle My Complaint
Let Handle My Complaint take the stress out of making a complaint. We’ll review your complaint to ensure it’s presented clearly and effectively. We'll get it to the right people, and help wih follow-ups to help you reach a fair resolution.
To lodge your Bank of Queensland complaint, you can contact their customer service team by phone, online form, or post. Explain the problem clearly and include any information that supports your complaint. Let them know how you’d like the issue resolved.
Response and escalation options
Bank of Queensland aims to resolve complaints within 30 days (or 21 days for issues related to financial hardship or a default notice). Their complaint process also states that if you’re not satisfied with their response, you can escalate the complaint to their internal Customer Relations team for further review.
OR Get expert help with Handle My Complaint
Let Handle My Complaint take the stress out of making a complaint. We’ll review your complaint to ensure it’s presented clearly and effectively. We'll get it to the right people, and help wih follow-ups to help you reach a fair resolution.
