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How to file a complaint with Citibank

About Citibank

Citibank is the largest international bank in Australia. The bank operates consumer banking services including credit cards, savings and transaction accounts, loans, insurance, and self-managed superannuation funds (SMSF), as well as private, corporate and investment banking, and wealth management.

Products and services

    • Personal banking services
    • Mobile banking services
    • Insurance
    • Home loans
    • Self-managed superannuation fund (SMSF)
    • Wealth management services
    • Other banking-related services

Common complaints

    • Online banking issues
    • Bank account set up
    • Internet banking registration
    • Direct debit cancellation
    • Disputes on recurring payments

How to file a complaint with Citibank

How to file a complaint via Phone

Citibank contact numbers

    • Call 13 24 84 from Australia or +61 2 8225 0615 from overseas
How to file a complaint in social media

Citibank social media

Company complaint form

Citibank complaint form

How to file a complaint via email

Citibank mailing address

    • Write to their complaints team at: Citibank Customer Relations Unit, GPO Box 204, Sydney, NSW 2001

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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