Coles Insurance is a brand linked to Coles supermarkets, offering car, home, and landlord insurance in partnership with Insurance Australia Limited (IAL). While they market themselves as a competitive option with a focus on strong customer service and efficient claims processing, many policyholders have still raised complaints about their experience. They provide a phone hotline for customers with complaints and offer a GPO Box for those who prefer to send a letter.
Coles Insurance is a brand linked to Coles supermarkets, offering car, home, and landlord insurance in partnership with Insurance Australia Limited (IAL). While they market themselves as a competitive option with a focus on strong customer service and efficient claims processing, many policyholders have still raised complaints about their experience. They provide a phone hotline for customers with complaints and offer a GPO Box for those who prefer to send a letter.
Insurance Australia Limited
PO Box 16042, Collins St West, VIC 8007
Coles Insurance phone number
For Home and Landlord Insurance complaints,
call 1300 265 374 from Australia
For Pet Insurance complaints,
call 1300 333 738 from Australia
(Monday to Friday, 9am - 5pm AEST)
Insurance Australia Limited
PO Box 16042, Collins St West, VIC 8007
Coles Insurance phone number
For Home and Landlord Insurance,
call 1300 265 374 from Australia
For Pet Insurance,
call 1300 333 738 from Australia
(Monday to Friday, 9am - 5pm AEST)
The first step in Coles Insurance's complaint process is to discuss your problem over the phone or submit a written complaint. Make the process smoother by including all necessary information and evidence.
Request an internal review
Coles Insurance aims to resolve your complaint within 15 business days. If the issue remains unresolved within that time, you can escalate the matter to their Customer Relations team to initiate the internal dispute resolution process.
OR Lodge a complaint with Handle My Complaint
Get our expert help with your complaint. We will carefully review your case before forwarding it to Coles Insurance, helping you achieve a fair outcome.
The first step in Coles Insurance's complaint process is to discuss your problem over the phone or submit a written complaint. Make the process smoother by including all necessary information and evidence.
Request an internal review
Coles Insurance aims to resolve your complaint within 15 business days. If the issue remains unresolved within that time, you can escalate the matter to their Customer Relations team to initiate the internal dispute resolution process.
OR Lodge a complaint with Handle My Complaint
Get our expert help with your complaint. We will carefully review your case before forwarding it to Coles Insurance, helping you achieve a fair outcome.
