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How to file a complaint with Coles

About Coles

Coles is a leading Australian retailer. It is a national full-service supermarket retailer, operating more than 800 supermarkets.

Products and services

    • Bakery
    • Fruit
    • Vegetables
    • Meat
    • Seafood
    • Deli
    • Dairy
    • Eggs
    • Meals
    • Convenience meals
    • Pantry supplies
    • Frozen products
    • Drinks
    • International foods
    • Household supplies
    • Health and beauty products
    • Baby products
    • Pet supplies
    • Liquor
    • Tobacco

Common complaints

    • Missing and damaged items
    • Delayed deliveries
    • Hard to return products
    • Hard to exchange products
    • Hard to get refunds
    • Cannot redeem Flybuy points
    • Extra charges

How to file a complaint with Coles

How to file a complaint via Phone

Coles contact numbers

    • Call 1800 061 562 from Australia (Monday to Friday 8:30am - 6:00pm / Saturday, 8:00am - 4:30pm)
    • For Coles online customers, call 1800 455 400 from Australia (Monday to Friday 8:30am - 6:00pm / Saturday, 8:00am-4:30pm)
How to file a complaint in social media

Coles social media

 

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Company complaint form

Coles complaint form

How to file a complaint via email

Coles mailing address

    • Write to their complaints team at: Coles, PO Box 480, Glen Iris, VIC 3146

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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