The Commonwealth Bank of Australia, commonly known as CommBank, is one of Australia’s largest and most established financial institutions with a global presence. CommBank provides a broad range of financial services, including retail, business, and institutional banking, along with funds management, superannuation, insurance, investment, and broking services. Trusted by millions of Australians, CommBank is a go-to choice for everyday banking. However, it also receives consumer complaints, often concerning fees, account issues, and customer service. To support customers with complaints, CommBank has a customer relations team accessible via phone, mail, or in person at a branch.
The Commonwealth Bank of Australia, commonly known as CommBank, is one of Australia’s largest and most established financial institutions with a global presence. CommBank provides a broad range of financial services, including retail, business, and institutional banking, along with funds management, superannuation, insurance, investment, and broking services. Trusted by millions of Australians, CommBank is a go-to choice for everyday banking. However, it also receives consumer complaints, often concerning fees, account issues, and customer service. To support customers with complaints, CommBank has a customer relations team accessible via phone, mail, or in person at a branch.
To start the complaint process, you can report your issue over the phone, by completing CommBank's online form, or by visiting a branch. Provide a clear description of the issue along with any supporting evidence.
Assessment and investigation
According to CommBank's complaint policy, they will review your information and investigate the issue. You'll receive updates on progress every 10 business days.
OR Get expert help with Handle My Complaint
If you believe you deserve a better outcome with your CommBank complaint, lodge your details with us. We'll review your case before formally submitting your complaint. We help you work toward a fair outcome.
To start the complaint process, you can report your issue over the phone, by completing CommBank's online form, or by visiting a branch. Provide a clear description of the issue along with any supporting evidence.
Assessment and investigation
According to CommBank's complaint policy, they will review your information and investigate the issue. You'll receive updates on progress every 10 business days.
OR Get expert help with Handle My Complaint
If you believe you deserve a better outcome with your CommBank complaint, lodge your details with us. We'll review your case before formally submitting your complaint. We help you work toward a fair outcome.
