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Ford Complaints

Let us resolve your Ford complaint

It only takes 2 minutes to get our experts started on your complaint

Ford logo

Ford Complaints

Let us resolve your Ford complaint

It only takes 2 minutes to get our experts started on your complaint

About Ford

Ford Motor Company was founded in Geelong, Victoria. The company designs, engineers, and imports a wide variety of vehicles, including fuel-efficient cars, trucks, and SUVs. At Ford dealerships, you can expect a full range of services, from purchasing a new vehicle to maintaining your current one. However, despite their strong reputation, Ford still receives complaints related to repairs and customer service issues. If you have a complaint, you can contact Ford's Customer Relationship Centre by phone or post for assistance.

The best way to resolve Ford complaints

Products & Services

    • Dealerships
    • New vehicle sales
    • Used vehicle sales
    • Vehicle leasing
    • Vehicle financing
    • Extended warranties
    • Car insurance
    • Maintenance and repair services
    • Car parts and accessories
    • EV Charging solutions

Popular models

    • Ranger
    • Raptor
    • Everest
    • Puma
    • Escape

About Ford

Ford Motor Company was founded in Geelong, Victoria. The company designs, engineers, and imports a wide variety of vehicles, including fuel-efficient cars, trucks, and SUVs. At Ford dealerships, you can expect a full range of services, from purchasing a new vehicle to maintaining your current one. However, despite their strong reputation, Ford still receives complaints related to repairs and customer service issues. If you have a complaint, you can contact Ford's Customer Relationship Centre by phone or post for assistance.

Products & Services

    • Dealerships
    • New vehicle sales
    • Used vehicle sales
    • Vehicle leasing
    • Vehicle financing
    • Extended warranties
    • Car insurance
    • Maintenance and repair services
    • Car parts and accessories
    • EV Charging solutions

Popular models

    • Ranger
    • Raptor
    • Everest
    • Puma
    • Escape

Common Ford complaints

Battery issues

Battery issues

part_repair not covered by policy

Parts / repairs not covered by policy

Poor quality repairs

Poor quality repairs

Customer service

Customer service issues

Common Ford complaints

Battery issues

Battery issues

part_repair not covered by policy

Parts / repairs not covered by policy

Poor quality repairs

Poor quality repairs

Customer service

Customer service issues

Ford contact details

Mail pink

Ford mailing address

Customer Relationship Centre,
Ford Motor Company of Australia Pty Ltd,
Private Mail Bag 5, Campbellfield, VIC 3061

Phone pink

Ford phone number

Call 13 36 73 from Australia

socmed pink

Ford social media

Contact Ford through their
Facebook page, Instagram page, or X profile.

Form pink

Ford complaint form

Provide us this information.

Policy pink

Ford complaint policy

Provide us this information.

complaint process pink (1)

Ford complaint process

Read Ford's complaint process here.

Ford contact details

Mail pink

Ford mailing address

Customer Relationship Centre, Ford Motor Company of Australia Pty Ltd, Private Mail Bag 5, Campbellfield, VIC 3061

Phone pink

Ford phone number

Call 13 36 73 from Australia

socmed pink

Ford social media

Contact Ford through their Facebook page, Instagram page, or X profile.

Form pink

Ford complaint form

Provide us this information.

Policy pink

Ford complaint policy

Provide us this information.

complaint process pink (1)

Ford complaint process

Read Ford's complaint process here.

How to complain to Ford

Report your issue to Ford

The first step in Ford's customer assistance process is to report your issue to a Ford dealership. If the problem isn't resolved, you can request to speak with the dealership manager to explain why the issue remains unresolved. Make sure you provide all relevant information and supporting evidence upfront to help expedite the resolution process.

Seek further assistance

If the dealership manager is unable to resolve your issue, you can escalate the matter by contacting the Ford Customer Relationship Centre. A case manager will be assigned to you and will guide you through the next steps.

OR Get expert help from Handle My Complaint

Let us assist you in building a strong case to encourage Ford to address your vehicle's issue. Our complaint experts will guide you through the process, working towards a fair and timely resolution.

How to complain to Ford

Report your issue to Ford

The first step in Ford's customer assistance process is to report your issue to a Ford dealership. If the problem isn't resolved, you can request to speak with the dealership manager to explain why the issue remains unresolved. Make sure you provide all relevant information and supporting evidence upfront to help expedite the resolution process.

Seek further assistance

If the dealership manager is unable to resolve your issue, you can escalate the matter by contacting the Ford Customer Relationship Centre. A case manager will be assigned to you and will guide you through the next steps.

OR Get expert help from Handle My Complaint

Let us assist you in building a strong case to encourage Ford to address your vehicle's issue. Our complaint experts will guide you through the process, working towards a fair and timely resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed