HSBC Bank Australia Limited is the Australian branch of global financial services company HSBC. With 36 branches and offices across Australia, HSBC offers a range of services, including online banking, credit cards, home loans, term deposits, and foreign currency accounts. However, customers report issues such as online banking problems, credit card disputes, transaction errors, and unsatisfactory customer service. If you’ve experienced a problem with your HSBC account, you can submit a complaint via phone, their online form, or by post.
HSBC Bank Australia Limited is the Australian branch of global financial services company HSBC. With 36 branches and offices across Australia, HSBC offers a range of services, including online banking, credit cards, home loans, term deposits, and foreign currency accounts. However, customers report issues such as online banking problems, credit card disputes, transaction errors, and unsatisfactory customer service. If you’ve experienced a problem with your HSBC account, you can submit a complaint via phone, their online form, or by post.
To lodge a complaint with HSBC, you can call their customer relations hotline, submit an online form, visit a branch, or send a letter. Remember to include any supporting evidence to help strengthen your case.
Response and escalation
HSBC's complaint policy states they aim to resolve your complaint within 5 calendar days. If more time is needed, a case manager will be assigned to keep you updated on the progress and expected resolution timeframe. If you’re unhappy with the outcome, you can escalate the complaint to their Internal Dispute Resolution team.
OR Let Handle My Complaint help
If dealing with HSBC’s complaint process feels overwhelming, Handle My Complaint’s experts can help by managing it for you. Our straightforward, hassle-free approach keeps you informed and in control while we work to help you secure a fair outcome.
To lodge a complaint with HSBC, you can call their customer relations hotline, submit an online form, visit a branch, or send a letter. Remember to include any supporting evidence to help strengthen your case.
Response and escalation
HSBC's complaint policy states they aim to resolve your complaint within 5 calendar days. If more time is needed, a case manager will be assigned to keep you updated on the progress and expected resolution timeframe. If you’re unhappy with the outcome, you can escalate the complaint to their Internal Dispute Resolution team.
OR Let Handle My Complaint help
If dealing with HSBC’s complaint process feels overwhelming, Handle My Complaint’s experts can help by managing it for you. Our straightforward, hassle-free approach keeps you informed and in control while we work to help you secure a fair outcome.
