IGA, or "Independent Grocers of Australia", is a supermarket chain owned by Metcash that offers both in-store and online shopping. Known for its commitment to supporting local businesses, producers, and suppliers, IGA holds a strong reputation within Australian communities. However, some shoppers report issues such as stock shortages, online shopping challenges, and inconsistent customer service. While IGA stores operate independently, a centralised head office provides an online form and contact number to assist with customer complaints.
IGA, or "Independent Grocers of Australia", is a supermarket chain owned by Metcash that offers both in-store and online shopping. Known for its commitment to supporting local businesses, producers, and suppliers, IGA holds a strong reputation within Australian communities. However, some shoppers report issues such as stock shortages, online shopping challenges, and inconsistent customer service. While IGA stores operate independently, a centralised head office provides an online form and contact number to assist with customer complaints.
For IGA in-store customers, call the head office on +61 2 9741 3000 from Australia
For IGA online shopping customers, call 1800 018 384 from Australia (Monday to Friday 8:00am - 8:00pm / Saturday, Sunday, and Natioal Public Holidays 10:00am - 4:00pm)
For IGA in-store customers, call the head office on +61 2 9741 3000 from Australia
For IGA online shopping customers, call 1800 018 384 from Australia (Monday to Friday 8:00am - 8:00pm / Saturday, Sunday, and Natioal Public Holidays 10:00am - 4:00pm)
If you have an issue with an item purchased at IGA, start by reaching out to your local store. Use the store locator to find their contact details. Let them know about the problem and explain how you'd like it resolved.
Escalate to IGA Head Office
If the local store cannot resolve your complaint, escalate it to IGA’s head office. You can reach them by phone or through their online form. Providing detailed information and supporting documents will help expedite the investigation.
OR Resolve your complaint with Handle My Complaint
For a hassle-free experience, lodge your IGA complaint with Handle My Complaint. We'll guide you through the process and work towards a better outcome.
If you have an issue with an item purchased at IGA, start by reaching out to your local store. Use the store locator to find their contact details. Let them know about the problem and explain how you'd like it resolved.
Escalate to IGA Head Office
If the local store cannot resolve your complaint, escalate it to IGA’s head office. You can reach them by phone or through their online form. Providing detailed information and supporting documents will help expedite the investigation.
OR Resolve your complaint with Handle My Complaint
For a hassle-free experience, lodge your IGA complaint with Handle My Complaint. We'll guide you through the process and work towards a better outcome.
