IGA Complaints
Let us resolve your IGA complaint
It only takes 2 minutes to get our experts started on your complaint
IGA Complaints
Let us resolve your IGA complaint
It only takes 2 minutes to get our experts started on your complaint
About IGA
IGA, or "Independent Grocers of Australia", is a supermarket chain owned by Metcash that offers both in-store and online shopping. Known for its commitment to supporting local businesses, producers, and suppliers, IGA holds a strong reputation within Australian communities. However, some shoppers report issues such as stock shortages, online shopping challenges, and inconsistent customer service. While IGA stores operate independently, a centralised head office provides an online form and contact number to assist with customer complaints.
Products & Services
-
- Grocery items
- Online shopping
- Grocery delivery
- Click and collect
About IGA
IGA, or "Independent Grocers of Australia", is a supermarket chain owned by Metcash that offers both in-store and online shopping. Known for its commitment to supporting local businesses, producers, and suppliers, IGA holds a strong reputation within Australian communities. However, some shoppers report issues such as stock shortages, online shopping challenges, and inconsistent customer service. While IGA stores operate independently, a centralised head office provides an online form and contact number to assist with customer complaints.
Products & Services
-
- Grocery items
- Online shopping
- Grocery delivery
- Click and collect
Common IGA complaints
Pricing / billing discrepancies
Unavailability of stock
Online shopping problems
Customer service issues
Common IGA complaints
Pricing / billing discrepancies
Unavailability of stock
Online shopping problems
Customer service issues
Pricing / billing discrepancies
Unavailability of stock
Online shopping problems
Customer service issues
IGA contact details
IGA phone number
For IGA in-store customers, call the head office on +61 2 9741 3000 from Australia
For IGA online shopping customers, call 1800 018 384 from Australia (Monday to Friday 8:00am - 8:00pm / Saturday, Sunday, and Natioal Public Holidays 10:00am - 4:00pm)
IGA complaint form
Lodge your complaint via their in-store complaint form or online shopping complaints form.
IGA complaint process
IGA contact details
IGA mailing address
IGA phone number
For IGA in-store customers, call the head office on +61 2 9741 3000 from Australia
For IGA online shopping customers, call 1800 018 384 from Australia (Monday to Friday 8:00am - 8:00pm / Saturday, Sunday, and Natioal Public Holidays 10:00am - 4:00pm)
IGA social media
Contact IGA through their Facebook page, Instagram page, or X profile.
IGA complaint form
Lodge your complaint via their in-store complaint form or online shopping complaints form.
IGA complaint policy
IGA complaint process
IGA mailing address
IGA phone number
For IGA in-store customers, call the head office on +61 2 9741 3000 from Australia
For IGA online shopping customers, call 1800 018 384 from Australia (Monday to Friday 8:00am - 8:00pm / Saturday, Sunday, and Natioal Public Holidays 10:00am - 4:00pm)
IGA social media
Contact IGA through their Facebook page, Instagram page, or X profile.
IGA complaint form
Lodge your complaint via their in-store complaint form or online shopping complaints form.
IGA complaint policy
IGA complaint process
How to complain to IGA
Complain to your local IGA store
If you have an issue with an item purchased at IGA, start by reaching out to your local store. Use the store locator to find their contact details. Let them know about the problem and explain how you'd like it resolved.
Escalate to IGA Head Office
If the local store cannot resolve your complaint, escalate it to IGA’s head office. You can reach them by phone or through their online form. Providing detailed information and supporting documents will help expedite the investigation.
OR Resolve your complaint with Handle My Complaint
For a hassle-free experience, lodge your IGA complaint with Handle My Complaint. We'll guide you through the process and work towards a better outcome.
How to complain to IGA
Complain to your local IGA store
If you have an issue with an item purchased at IGA, start by reaching out to your local store. Use the store locator to find their contact details. Let them know about the problem and explain how you'd like it resolved.
Escalate to IGA Head Office
If the local store cannot resolve your complaint, escalate it to IGA’s head office. You can reach them by phone or through their online form. Providing detailed information and supporting documents will help expedite the investigation.
OR Resolve your complaint with Handle My Complaint
For a hassle-free experience, lodge your IGA complaint with Handle My Complaint. We'll guide you through the process and work towards a better outcome.
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed