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How to file a complaint with iinet

About iiNet

iiNet is best known as a home internet provider. Since being acquired by TPG, iiNet has become part of the second-largest telco family in Australia. It offers a wide range of NBN plans and services.

Products and services

    • Home broadband plans
    • NBN plans
    • Home wireless broadband plans
    • Mobile SIM plans

Common complaints

    • Internet connection issues
    • Outages

Complaint policy & process

How to file a complaint with iiNet

How to file a complaint via Phone

iiNet contact numbers

    • For technical issues, call 13 22 58 from Australia (24 hours a day, 7 days a week)
    • For account and services, call 13 22 58 from Australia (Monday - Friday, 8:00am to 10:00pm AET / Saturday - Sunday 9:00am to 6:00pm AET)
How to file a complaint in social media

iiNet social media

 

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Company complaint form

iiNet complaint form

How to file a complaint via email

iiNet mailing address

    • Write to their complaints team at: iiNet Support, Ground Floor, 502 Hay St, Subiaco, WA 6008

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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