ING Bank (Australia) Limited was Australia’s first direct bank and has since grown to become the largest mortgage lender outside the Big Four. Now Australia’s fifth-largest bank, ING offers a range of banking and financial services for individuals and businesses. However, some customers report issues with account verification, mobile app errors, account security, and customer service. ING customers can reach out for support via phone or post.
ING Bank (Australia) Limited was Australia’s first direct bank and has since grown to become the largest mortgage lender outside the Big Four. Now Australia’s fifth-largest bank, ING offers a range of banking and financial services for individuals and businesses. However, some customers report issues with account verification, mobile app errors, account security, and customer service. ING customers can reach out for support via phone or post.
If you need to make a complaint, contact ING’s customer complaints team by phone or post. Include information and supporting evidence, and how you’d like the issue resolved. Expect to receive an acknowledgement of your complaint within 24 hours (or one business day) after submission.
Complaint investigation
According to ING's complaint policy, they aim to resolve complaints within 5 business days. Once the investigation is complete, they’ll contact you with a proposed resolution. ING typically doesn’t provide a written response unless requested. If requested, they’ll respond within 21 days for credit-related complaints, 30 days for ING products or services, 45 days for other Living Super complaints, and 90 days for Living Super death benefit complaints.
OR Get a better outcome with Handle My Complaint
Avoid the hassle of handling your ING complaint alone. Let Handle My Complaint manage the process for you. We'll work hard to secure a fair outcome while keeping it simple and stress-free for you.
If you need to make a complaint, contact ING’s customer complaints team by phone or post. Include information and supporting evidence, and how you’d like the issue resolved. Expect to receive an acknowledgement of your complaint within 24 hours (or one business day) after submission.
Complaint investigation
According to ING's complaint policy, they aim to resolve complaints within 5 business days. Once the investigation is complete, they’ll contact you with a proposed resolution. ING typically doesn’t provide a written response unless requested. If requested, they’ll respond within 21 days for credit-related complaints, 30 days for ING products or services, 45 days for other Living Super complaints, and 90 days for Living Super death benefit complaints.
OR Get a better outcome with Handle My Complaint
Avoid the hassle of handling your ING complaint alone. Let Handle My Complaint manage the process for you. We'll work hard to secure a fair outcome while keeping it simple and stress-free for you.
