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How to file a complaint with ING bank

About ING Bank

ING Bank (Australia) Limited is a direct bank operating in Australia. ING Australia was Australia's first direct bank. It has since grown to become the largest mortgage lender outside of Australia's Big Four banks.

Products and services

    • Personal banking services
    • Commercial banking services
    • Home loans
    • Personal loans
    • Credit cards
    • Insurance
    • Superannuation

Common complaints

    • Changing authorised user of accounts
    • Security code error messages
    • Access to the ING app for a lost or stolen phone

How to file a complaint with ING Bank

How to file a complaint via Phone

ING Bank contact numbers

    • Call 133 464 from Australia or +61 2 9028 4077 from overseas (24hrs, 7 days a week)
How to file a complaint in social media

ING Bank social media







How to file a complaint via email

ING Bank mailing address

    • Write to their complaints team at: ING - Complaints Resolution, GPO Box 4094, Sydney, NSW 2001

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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