Car complaints
Free paint resprays
Toyota claims peeling paint is just 'fair wear and tear'
Learn more
Insurance complaints
Insurance claim covered
RAC insurance denied storm damage claim with conflicting information
Learn more
Travel complaints
Refund received the next day
Qantas ticket refund chased for 3 years
Learn more
Energy complaints
Bill amount adjusted
Alinta offered a lower rate, but the bill doubled based on usage
Learn more
Bank complaints
Credit score fixed
Credit rating confusion that lasted for years and thwarted a mortgage application
Learn more
Telco complaints
Contract cancelled in a flash
Unable to cancel a contract but phone signal keep dropping out
Learn more
Complaints we resolve
Car complaints
Free paint resprays
Insurance complaints
Toyota claims peeling paint is
just 'fair wear and tear'
Travel complaints
RAC insurance denied storm damage claim with conflicting information
Qantas ticket refund chased
for 3 years
Insurance claim approved
Refund received the next day
Learn more
Learn more
Learn more
Energy complaints
Bill amount adjusted
Bank complaints
Alinta offered a lower rate,
but the bill doubled
based on usage
Telco complaints
Credit rating confusion that lasted
for years and thwarted
a mortgage application
Unable to cancel a contract but phone signal keep dropping out
Credit score fixed
Contract cancelled in a flash
Learn more
Learn more
Learn more
Tired of complaints that go nowhere?
Join Handle My Complaint.
1. Submit your
complaint
Create your free profile and fill in the details
of your complaint. The more detail, the
easier it will be to resolve.
2. Earn points or subscribe
Participate in surveys and other activities
to earn points, redeem for membership
or pay for membership.
3. Access exclusive services
Membership unlocks additional services available exclusively through points. You can choose to earn points or buy more.
Tired of complaints that go nowhere?
Join Handle My Complaint.
1. Submit your
complaint
Create your free profile and fill in the details
of your complaint. The more detail, the
easier it will be to resolve.
2. Earn points or subscribe
Participate in surveys and other activities
to earn points, redeem for membership
or pay for membership.
3. Access exclusive services
Membership unlocks additional services available exclusively through points. You can choose to earn points or buy more.
How it works
From billing disputes to service disruptions, no two complaints are the same, which is why our membership is flexible. Here are some scenarios where membership could be exactly what you need:
Steve has been overcharged by his internet service provider. He submits his free complaint asking for a refund, and has the issue resolved after his initial enquiry. Steve is happy with his result and doesn’t sign up for a membership.
Dennis has an issue with his laptop but is told his warranty won’t cover it. He knows it isn’t a simple problem, so he earns points by completing surveys and redeems them for a membership.
Monica suffered a house fire, and her insurer is dragging out the process, refusing to settle. She purchases a membership to stay updated on the progress and buys additional points, which she redeems for an escalation to the advocacy group.
Monica, Paid member
How it works
From billing disputes to service disruptions, no two complaints are the same, which is why our membership is flexible.
Here are some scenarios where membership could be exactly what you need:
Steve has been overcharged by his internet service provider. He submits his free complaint asking for a refund, and has the issue resolved after his initial enquiry. Steve is happy with his result and doesn’t sign up for a membership.
Dennis has an issue with his laptop but is told his warranty won’t cover it. He knows it isn’t a simple problem, so he earns points by completing surveys and redeems them for a membership.
Monica suffered a house fire, and her insurer is dragging out the process, refusing to settle. She purchases a membership to stay updated on the progress and buys additional points, which she redeems for an escalation to the advocacy group.
Monica, Paid member
Exclusive benefits at your fingertips
Choose what best suits your needs. Membership allows you to track the progress of your complaint and access exclusive services.
Membership
Free to access
Membership
Free to access
Exclusive benefits at your fingertips
Choose what best suits your needs. Membership unlocks additional services available exclusively through points.
You can choose to earn points or buy more.
Membership
Free to access
Membership
Free to access
Featured in
Monthly ongoing support, cancel anytime.
$24.95 or 90 points
Earn Points
Use Points
Earn points
Use points
Lodge a new complaint
30 points
Refer a friend to lodge a complaint
25 points
Take our surveys
15+ points
Sign up to our newsletter
25 points
Buy points
$1 = 1 point
30-day active membership
90 points
Complaint escalation to a peak body
60 points
15 minute phone call
90 points
30 minute phone call
160 points
60 minute phone call
300 points
FAQs
Do you have a free trial?
We don’t offer a free trial; however, you can cancel your membership at any time. We would never want to lock you into something that doesn’t deliver value.
We offer free membership for people who genuinely need it. Please contact us with details about your personal situation. We’ll get back to you promptly.
How long is my membership for?
That is up to you. Membership is $24.95 a month, and you can cancel at any time. However, your membership will be automatically renewed for another month unless you tell us otherwise at least two days before the next payment is due.
What happens if I cancel? Is there a cancellation fee?
We’ll make a little sad face if you decide to cancel but we don’t hold grudges. There aren’t any cancellation fees. However, if you have escalated your complaint through us, you’ll need to keep your membership active for our continued support.
If you’d like to cancel your subscription, please ensure that you do so at least two days prior to the end of your billing cycle.
What payment methods do you accept?
We accept payment by Visa, Mastercard, and American Express.
Are there any hidden charges?
Just like you, we hate hidden fees and charges. We tell you exactly what the cost will be upfront and let you decide if a monthly membership suits your circumstances.
Is there anyone I can talk to about joining Handle My Complaint?
We’ve made it as easy as clicking a few buttons to join Handle My Complaint.
If you’re unsure what’s included in the membership, contact us and we’ll get back to you promptly to answer any questions you may have.
What if I need to change my details?
If you need to change personal details, such as your phone number or residential address, this can be done through your membership page easily and updated immediately.
Can I share my membership with friends and family or give a membership as a gift?
The subscription cannot be shared with friends and family. However, you can give them their own monthly membership for just $24.95. If your loved one is having difficulty resolving a consumer-related concern or wants to avoid problems in the future, a HMC membership gives them peace of mind.
Do my points expire?
If you maintain an active membership, your points don’t expire. If your account is inactive for 12 months, points will expire but we’ll give you a month’s notice before they do.
My question isn’t here, where do I reach out for support?
Our lines are open 24/7, 365 days a year. Contact us and let us know how we can help. We’ll get back to you promptly to answer any questions you may have.
