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How to file a complaint with Mercedes-benz

Mercedes-Benz Complaints

Let us resolve your Mercedes-Benz complaint

It only takes 2 minutes to get our experts started on your complaint

How to file a complaint with Mercedes-benz

Mercedes-Benz Complaints

Let us resolve your Mercedes-Benz complaint

It only takes 2 minutes to get our experts started on your complaint

About Mercedes-Benz

Mercedes-Benz is a luxury automaker offering a wide range of high-end vehicles, including passenger cars, vans, electric vehicles, and performance models. In Australia, Mercedes-Benz dealerships offer vehicles from Mercedes-Benz, smart, and Maybach, along with servicing and maintenance support. Despite their reputation for luxury and innovation, some common complaints include delays in service and customer support. To address any concerns, you can contact Mercedes-Benz via their hotline or by submitting an online complaint form.

The best way to resolve Mercedes-Benz complaints

Products & Services

    • Dealerships
    • New vehicle sales
    • Used vehicle sales
    • Vehicle financing
    • Maintenance and repair services
    • Car parts and accessories
    • EV Charging solutions

Popular models

    • GLC wagon
    • A-Class
    • C-Class
    • GLA
    • GLE wagon

About Mercedes-Benz

Mercedes-Benz is a luxury automaker offering a wide range of high-end vehicles, including passenger cars, vans, electric vehicles, and performance models. In Australia, Mercedes-Benz dealerships offer vehicles from Mercedes-Benz, smart, and Maybach, along with servicing and maintenance support. Despite their reputation for luxury and innovation, some common complaints include delays in service and customer support. To address any concerns, you can contact Mercedes-Benz via their hotline or by submitting an online complaint form.

 

Products & Services

    • Dealerships
    • New vehicle sales
    • Used vehicle sales
    • Vehicle financing
    • Maintenance and repair services
    • Car parts and accessories
    • EV Charging solutions

Popular models

    • GLC wagon
    • A-Class
    • C-Class
    • GLA
    • GLE wagon

Common Mercedes-Benz complaints

Long wait for service_repair appointments

Long wait for service / repair appointments

Unavailability of parts

Unavailability of parts

Break booster issues

Break booster issues

Customer service

Customer service issues

Common Mercedes-Benz complaints

Long wait for service_repair appointments

Long wait for service / repair appointments

Unavailability of parts

Unavailability of parts

Break booster issues

Break booster issues

Customer service

Customer service issues

Mercedes-Benz contact details

Mail pink

Mercedes-Benz mailing address

CAC Complaints Department, Mercedes-Benz Australia, 41 Lexia Place, Mulgrave, VIC 3170

Phone pink

Mercedes-Benz phone number

Call 1300 76 2718 from Australia

socmed pink

Mercedes-Benz social media

Contact Mercedes-Benz through their
Facebook page, Instagram page, or X profile.

Form pink

Mercedes-Benz complaint form

Lodge your complaint via their online form.

Policy pink

Mercedes-Benz complaint policy

Provide us this information.

complaint process pink (1)

Mercedes-Benz complaint process

Provide us this information.

Mercedes-Benz contact details

Mail pink

Mercedes-Benz mailing address

CAC Complaints Department, Mercedes-Benz Australia, 41 Lexia Place, Mulgrave, VIC 3170

Phone pink

Mercedes-Benz phone number

Call 1300 76 2718 from Australia

socmed pink

Mercedes-Benz social media

Contact Mercedes-Benz through their Facebook page, Instagram page, or X profile.

Form pink

Mercedes-Benz complaint form

Lodge your complaint via their online form.

Policy pink

Mercedes-Benz complaint policy

Provide us this information.

complaint process pink (1)

Mercedes-Benz complaint process

Provide us this information.

How to complain to Mercedes-Benz

Contact Mercedez-Benz

If you're having issues with your vehicle, start by contacting your Mercedes-Benz dealership for assistance. Provide detailed information about the problem and clearly state the resolution you're seeking.

 

Escalate for further help

If the dealership can’t resolve your problem, contact Mercedes-Benz Australia's to escalate the issue. You can reach their customer service team via phone, post, or online form.

OR Let Handle My Complaint help you

Gain peace of mind with Handle My Complaint, knowing you're getting expert support with your issue. We’ll review your case, help you build a strong complaint, and work to achieve a better resolution.

How to complain to Mercedes-Benz

Contact Mercedez-Benz

If you're having issues with your vehicle, start by contacting your Mercedes-Benz dealership for assistance. Provide detailed information about the problem and clearly state the resolution you're seeking.

 

Escalate for further help

If the dealership can’t resolve your problem, contact Mercedes-Benz Australia's to escalate the issue. You can reach their customer service team via phone, post, or online form.

OR Let Handle My Complaint help you

Gain peace of mind with Handle My Complaint, knowing you're getting expert support with your issue. We’ll review your case, help you build a strong complaint, and work to achieve a better resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed