Moose Mobile is an Australian-owned and operated telco provider offering affordable mobile plans on the Optus 4G network. They proudly hold the distinction of being the only telco to win both the 'Most Satisfied Customers' and 'Outstanding Value' awards in the same year. However, some customers report issues with mobile signal and internet speeds. For customer with Moose Mobile complaint, the company provides support via phone, post, and an online contact form.
Moose Mobile is an Australian-owned and operated telco provider offering affordable mobile plans on the Optus 4G network. They proudly hold the distinction of being the only telco to win both the 'Most Satisfied Customers' and 'Outstanding Value' awards in the same year. However, some customers report issues with mobile signal and internet speeds. For customer with Moose Mobile complaint, the company provides support via phone, post, and an online contact form.
Let Moose Mobile know your problem with their service by calling their customer service hotline or submitting your complaint in writing or through their online form. Detail your issue and how you'd like it resolved. Remember to provide evidence.
Wait for an outcome
If your complaint needs further investigation, Moose Mobile's complaint policy states that it may take up to 21 working days or longer. If you're unhappy with the outcome, ask for it to be escalated to senior management.
OR Get expert assistance from Handle My Complaint
Want to avoid the hassle of navigating the complaint process yourself? Lodge your Moose Mobile complaint with Handle My Complaint, and we'll ensure it reaches the right people. Plus, we'll follow up until you receive a response.
Let Moose Mobile know your problem with their service by calling their customer service hotline or submitting your complaint in writing or through their online form. Detail your issue and how you'd like it resolved. Remember to provide evidence.
Wait for an outcome
If your complaint needs further investigation, Moose Mobile's complaint policy states that it may take up to 21 working days or longer. If you're unhappy with the outcome, ask for it to be escalated to senior management.
OR Get expert assistance from Handle My Complaint
Want to avoid the hassle of navigating the complaint process yourself? Lodge your Moose Mobile complaint with Handle My Complaint, and we'll ensure it reaches the right people. Plus, we'll follow up until you receive a response.
