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How to file a complaint with Moose Mobile

About Moose Mobile

Moose Mobile is a Queensland-based Mobile Virtual Network Operator (MVNO). The provider is privately owned by Telco Pay Pty Ltd. It uses Optus Mobile as its mobile virtual network provider to offer affordable mobile plans.

Products and services

    • NBN plans
    • 4G wireless broadband plans
    • Mobile SIM plans

Common complaints

    • Internet speed issues
    • Call dropouts
    • Poor data reception

Complaint policy & process

How to file a complaint with Moose Mobile

How to file a complaint via Phone

Moose Mobile contact numbers

    • Call +61 7 3193 9400 from Australia (Monday - Friday, 9:00am to 8:00pm AEST / Saturday 10:00am to 6:00pm AEST)
How to file a complaint in social media

Moose Mobile social media

Company complaint form

Moose Mobile complaint form

How to file a complaint via email

Moose Mobile mailing address

    • Write to their complaints team at: Moose Mobile, PO Box 464, Fortitude Valley, QLD 4006

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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