Optus, Australia’s second-largest telecommunications provider, connects over 11 million Australians daily. As a subsidiary of Singtel, a major communications group in Asia, Optus offers a wide range of services, including mobile and telephone, internet, business network solutions, satellite services, and subscription television. While Optus aspires to be "Australia's most loved everyday brand" with lasting customer relationships, the company has faced significant criticism over service quality, reliability, and data security. To assist its customers, Optus provides several ways to get in touch, including online options, a customer service hotline, and even traditional mail.
Optus, Australia’s second-largest telecommunications provider, connects over 11 million Australians daily. As a subsidiary of Singtel, a major communications group in Asia, Optus offers a wide range of services, including mobile and telephone, internet, business network solutions, satellite services, and subscription television. While Optus aspires to be "Australia's most loved everyday brand" with lasting customer relationships, the company has faced significant criticism over service quality, reliability, and data security. To assist its customers, Optus provides several ways to get in touch, including online options, a customer service hotline, and even traditional mail.
To begin, you can reach Optus by submitting your complaint through their online complaint form, calling their customer service line, or mailing a letter. Be sure to include all key details, particularly a clear description of the issue and the specific service you’re experiencing problems with.. You will be given a unique case number that you can quote to receive updates.
Acknowledgement and resolution timeline
Optus typically acknowledges complaints within two business days. Their complaint policy aims to resolve most issues within 10 working days. If it appears that the issue may take longer than 15 days, Optus will update you on the estimated timeline.
OR Let Handle My Complaint be your advocate
If you find the complaint process time-consuming or overwhelming, Handle My Complaint is here to help. Lodge your Optus complaint with us and we’ll handle the follow-up, keeping you informed along the way.
To begin, you can reach Optus by submitting your complaint through their online complaint form, calling their customer service line, or mailing a letter. Be sure to include all key details, particularly a clear description of the issue and the specific service you’re experiencing problems with.. You will be given a unique case number that you can quote to receive updates.
Acknowledgement and resolution timeline
Optus typically acknowledges complaints within two business days. Their complaint policy aims to resolve most issues within 10 working days. If it appears that the issue may take longer than 15 days, Optus will update you on the estimated timeline.
OR Let Handle My Complaint be your advocate
If you find the complaint process time-consuming or overwhelming, Handle My Complaint is here to help. Lodge your Optus complaint with us and we’ll handle the follow-up, keeping you informed along the way.
