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How to file a complaint with Optus

About Optus

Optus is a wholly owned subsidiary of Singtel, Asia’s leading communications group. Optus services over ten million customers each day. It provides a broad range of communication services, including mobile, telephony, business network services, the internet, satellite services, and subscription television.

Products and services

    • Mobile plans
    • Sim only plans
    • Family plans
    • Home phone plans
    • Internet plans
    • NBN plans
    • Prepaid plans

Common complaints

    • Hard to change plan
    • Billing issues
    • Poor technical support
    • Overcharge
    • Extra charge
    • Hard to cancel service

How to file a complaint with Optus

How to file a complaint via Phone

Optus contact numbers

    • Call 133 937 from Australia (Monday - Friday, 8:00am to 9:00pm / Saturday, 9:00am to 7:00pm)
How to file a complaint in social media

Optus social media










Company complaint form

Optus complaint form

How to file a complaint via email

Optus mailing address

    • Write to their complaints team at: Optus, PO Box 306, Salisbury South, SA 5106

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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