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QBE Complaints

Let us resolve your QBE complaint

It only takes 2 minutes to get our experts started on your complaint

qbe logo

QBE Complaints

Let us resolve your QBE complaint

It only takes 2 minutes to get our experts started on your complaint

About QBE

QBE is a leading insurer, offering a wide range of products and services for individuals and businesses, including car, home and contents, landlord, motorcycle, boat, caravan, and builder's warranty insurance. Common complaints about QBE often focus on fees, charges, and lengthy wait times for appointments. If you have an issue, QBE has a dedicated Customer Relations team that can be reached by phone or mail to assist.

The best way to resolve QBE complaints

Products & Services

    • Car insurance
    • Compulsory Third Party (CTP) insurance
    • Caravan insurance
    • Motorcycle insurance
    • Boat insurance
    • Home and contents insurance
    • Landlord insurance
    • Contents insurance
    • Builders warranty insurance
    • Small business insurance

About QBE

QBE is a leading insurer, offering a wide range of products and services for individuals and businesses, including car, home and contents, landlord, motorcycle, boat, caravan, and builder's warranty insurance. Common complaints about QBE often focus on fees, charges, and lengthy wait times for appointments. If you have an issue, QBE has a dedicated Customer Relations team that can be reached by phone or mail to assist.

Products & Services

    • Car insurance
    • Compulsory Third Party (CTP) insurance
    • Caravan insurance
    • Motorcycle insurance
    • Boat insurance
    • Home and contents insurance
    • Landlord insurance
    • Contents insurance
    • Builders warranty insurance
    • Small business insurance

Common QBE complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

excessive fee icon

Excessive fees / charges

My claim was denied icon

Rejected claims

long wait for appointment icon

Long wait for appointments

Common QBE complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

excessive fee icon

Excessive fees / charges

My claim was denied icon

Rejected claims

long wait for appointment icon

Long wait for appointments

QBE contact details

Mail pink

QBE mailing address

Customer Relations, GPO Box 219,
Parramatta, NSW 2124

Phone pink

QBE phone number

Call 1300 650 503 from Australia
(Monday to Friday, 9am - 5pm AEST/ADST)

socmed pink

QBE social media

Contact QBE through their
Facebook page, Instagram page, or X profile.

Form pink

QBE complaint form

Lodge your complaint via their online form.

Policy pink

QBE complaint policy

Check out their complaint policy for more information.

complaint process pink (1)

QBE complaint process

Read QBE’s complaint process here.

QBE contact details

Mail pink

QBE mailing address

Customer Relations, GPO Box 219,
Parramatta, NSW 2124

Phone pink

QBE phone number

Call 1300 650 503 from Australia
(Monday to Friday, 9am - 5pm AEST/ADST)

socmed pink

QBE social media

Contact QBE through their Facebook page, Instagram page, or X profile.

Form pink

QBE complaint form

Lodge your complaint via their online form.

Policy pink

QBE complaint policy

Check out their complaint policy for more information.

complaint process pink (1)

QBE complaint process

Read QBE’s complaint process here.

How to complain to QBE

Inform QBE insurance of your issue

Reach out to QBE via phone, post, or online to lodge your complaint. Provide the relevant details and any supporting documents as quickly as possible to help ensure a smoother process.

Wait for investigation and outcome

QBE aims to resolve complaints within 30 calendar days, provided they have all the necessary information. If additional time is required, they will inform you of what’s needed and explain the reasons for any delay.

OR Get expert help with Handle My Complaint

Let Handle My Complaint assist with your QBE insurance dispute. Our process is simple, hassle-free, and we’ll work diligently to get you a fair resolution.

How to complain to QBE

Inform QBE insurance of your issue

Reach out to QBE via phone, post, or online to lodge your complaint. Provide the relevant details and any supporting documents as quickly as possible to help ensure a smoother process.

Wait for investigation and outcome

QBE aims to resolve complaints within 30 calendar days, provided they have all the necessary information. If additional time is required, they will inform you of what’s needed and explain the reasons for any delay.

OR Get expert help with Handle My Complaint

Let Handle My Complaint assist with your QBE insurance dispute. Our process is simple, hassle-free, and we’ll work diligently to get you a fair resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed