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RAA Complaints

Let us resolve your RAA complaint

It only takes 2 minutes to get our experts started on your complaint

RAA logo

RAA Complaints

Let us resolve your RAA complaint

It only takes 2 minutes to get our experts started on your complaint

About RAA

RAA, the Royal Automobile Association of South Australia, offers a broad range of insurance products, including comprehensive car, home, boat, motorcycle, scooter, travel, landlord, and short-stay insurance. Although RAA is a member-owned organisation, some customers have reported issues with claims processing and premium increases. If you have any concerns, you can submit your RAA Insurance complaints via phone for assistance.

The best way to resolve RAA complaints

Products & Services

    • Home and contents insurance
    • Landlord insurance
    • Short stay insurance
    • Car insurance
    • Hard to place car insurance
    • Veteran and vintage car insurance
    • Motorcycle insurance
    • Scooter insurance
    • Boat insurance
    • Caravan insurance
    • Trailer insurance
    • Travel insurance

About RAA

RAA, the Royal Automobile Association of South Australia, offers a broad range of insurance products, including comprehensive car, home, boat, motorcycle, scooter, travel, landlord, and short-stay insurance. Although RAA is a member-owned organisation, some customers have reported issues with claims processing and premium increases. If you have any concerns, you can submit your RAA Insurance complaints via phone for assistance.

Products & Services

    • Home and contents insurance
    • Landlord insurance
    • Short stay insurance
    • Car insurance
    • Hard to place car insurance
    • Veteran and vintage car insurance
    • Motorcycle insurance
    • Scooter insurance
    • Boat insurance
    • Caravan insurance
    • Trailer insurance
    • Travel insurance

Common RAA complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Common RAA complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

RAA contact details

Mail pink

RAA mailing address

RAA Insurance, 101 Richmond Road,
Mile End, SA 5031

Phone pink

RAA phone number

Call 8202 4575 or 8202 4567 from Australia

socmed pink

RAA social media

Contact RAA through their
Facebook page, Instagram page, or X profile.

Form pink

RAA complaint form

Provide us this information.

Policy pink

RAA complaint policy

Read RAA's complaint policy here.

complaint process pink (1)

RAA complaint process

Provide us this information.

RAA contact details

Mail pink

RAA mailing address

RAA Insurance, 101 Richmond Road, Mile End, SA 5031

Phone pink

RAA phone number

Call 8202 4575 or 8202 4567 from Australia

socmed pink

RAA social media

Contact RAA through their
Facebook page, Instagram page, or X profile.

Form pink

RAA complaint form

Provide us this information.

Policy pink

RAA complaint policy

Read RAA's complaint policy here.

complaint process pink (1)

RAA complaint process

Provide us this information.

How to complain to RAA

Contact RAA directly

RAA insurance complaints policy encourages customers to lodge complaints via phone. Once your complaint is submitted, you’ll receive an acknowledgment within 1 business day, along with a reference number for tracking.

Request further action

If the initial resolution is unsatisfactory, your complaint will be escalated to a specialist case manager, who will provide updates every 10 days. They may also request additional information to help resolve the issue.

OR Lodge a complaint with Handle My Complaint

Easily submit your RAA insurance complaint through Handle My Complaint. Our team will review your complaint before submitting it for formal consideration, ensuring the best chance for a successful resolution.

How to complain to RAA

Contact RAA directly

RAA insurance complaints policy encourages customers to lodge complaints via phone. Once your complaint is submitted, you’ll receive an acknowledgment within 1 business day, along with a reference number for tracking.

Request further action

If the initial resolution is unsatisfactory, your complaint will be escalated to a specialist case manager, who will provide updates every 10 days. They may also request additional information to help resolve the issue.

OR Lodge a complaint with Handle My Complaint

Easily submit your RAA insurance complaint through Handle My Complaint. Our team will review your complaint before submitting it for formal consideration, ensuring the best chance for a successful resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed