RACQ Complaints
Let us resolve your RACQ complaint
It only takes 2 minutes to get our experts started on your complaint
RACQ Complaints
Let us resolve your RACQ complaint
It only takes 2 minutes to get our experts started on your complaint
About RACQ
RACQ, short for the Royal Automobile Club of Queensland, offers car, home, travel, and pet insurance. Their customer service is rated high in comparison with other insurer. However, some customers have reported issues with claims processing and policies. RACQ provides a phone line and an online form for submitting insurance complaints.
Products & Services
-
- Car insurance
- Caravan insurance
- Trailer insurance
- Home insurance
- Travel insurance
- Pet insurance
About RACQ
RACQ, short for the Royal Automobile Club of Queensland, offers car, home, travel, and pet insurance. Their customer service is rated high in comparison with other insurer. However, some customers have reported issues with claims processing and policies. RACQ provides a phone line and an online form for submitting insurance complaints
Products & Services
-
- Car insurance
- Caravan insurance
- Trailer insurance
- Home insurance
- Travel insurance
- Pet insurance
Common RACQ complaints
Excessive increase in premiums
Rejected claims
Delays in processing claims
Unexpected policy cancellations
Common RACQ complaints
Excessive increase in premiums
Rejected claims
Delays in processing claims
Unexpected policy cancellations
RACQ contact details
RACQ mailing address
Member Relations, PO Box 4,
Springwood, QLD 4127
RACQ phone number
For claims related complaints,
call 13 72 02 from Australia
For general complaints,
call 13 19 05 from Australia
RACQ complaint process
Read RACQ's complaint process here.
RACQ contact details
RACQ mailing address
Member Relations, PO Box 4,
Springwood, QLD 4127
RACQ phone number
For claims related complaints,
call 13 72 02 from Australia
For general complaints,
call 13 19 05 from Australia
RACQ social media
Contact RACQ through their
Facebook page, Instagram page, or X profile.
RACQ complaint form
Lodge your complaint via their online form.
RACQ mailing address
Member Relations, PO Box 4,
Springwood, QLD 4127
RACQ phone number
For claims related complaints,
call 13 72 02 from Australia
For general complaints,
call 13 19 05 from Australia
RACQ social media
Contact RACQ through their
Facebook page, Instagram page, or X profile.
RACQ complaint form
Lodge your complaint via their online form.
How to complain to RACQ
Contact RACQ directly
To file a complaint with RACQ, you can call their claims hotline or submit a feedback form. Make sure to provide any supporting documents and clearly state the resolution you’re seeking.
Escalate your complaint
If your initial contact did not resolve your issue, you can take further action by requesting a claim reinvestigation with their internal dispute team or escalate the matter to their Group Member Advocate Office.
OR Get expert help with Handle My Complaint
We can assist with your RACQ insurance complaint by presenting your case professionally and directing it to the right people who can take action. We’ll follow up regularly and keep you informed of any progress.
How to complain to RACQ
Contact RACQ directly
To file a complaint with RACQ, you can call their claims hotline or submit a feedback form. Make sure to provide any supporting documents and clearly state the resolution you’re seeking.
Escalate your complaint
If your initial contact did not resolve your issue, you can take further action by requesting a claim reinvestigation with their internal dispute team or escalate the matter to their Group Member Advocate Office.
OR Get expert help with Handle My Complaint
We can assist with your RACQ insurance complaint by presenting your case professionally and directing it to the right people who can take action. We’ll follow up regularly and keep you informed of any progress.
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed