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RACQ Complaints

Let us resolve your RACQ complaint

It only takes 2 minutes to get our experts started on your complaint

RACQ Insurance logo

RACQ Complaints

Let us resolve your RACQ complaint

It only takes 2 minutes to get our experts started on your complaint

About RACQ

RACQ, short for the Royal Automobile Club of Queensland, offers car, home, travel, and pet insurance. Their customer service is rated high in comparison with other insurer. However, some customers have reported issues with claims processing and policies. RACQ provides a phone line and an online form for submitting insurance complaints.

The best way to resolve RACQ complaints

Products & Services

    • Car insurance
    • Caravan insurance
    • Trailer insurance
    • Home insurance
    • Travel insurance
    • Pet insurance

About RACQ

RACQ, short for the Royal Automobile Club of Queensland, offers car, home, travel, and pet insurance. Their customer service is rated high in comparison with other insurer. However, some customers have reported issues with claims processing and policies. RACQ provides a phone line and an online form for submitting insurance complaints

Products & Services

    • Car insurance
    • Caravan insurance
    • Trailer insurance
    • Home insurance
    • Travel insurance
    • Pet insurance

Common RACQ complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Policy cancelled icon

Unexpected policy cancellations

Common RACQ complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Policy cancelled icon

Unexpected policy cancellations

RACQ contact details

Mail pink

RACQ mailing address

Member Relations, PO Box 4,
Springwood, QLD 4127

Phone pink

RACQ phone number

For claims related complaints,
call 13 72 02 from Australia
For general complaints,
call 13 19 05 from Australia

socmed pink

RACQ social media

Contact RACQ through their
Facebook page, Instagram page, or X profile.

Form pink

RACQ complaint form

Lodge your complaint via their online form.

Policy pink

RACQ complaint policy

Provide us this information.

complaint process pink (1)

RACQ complaint process

Read RACQ's complaint process here.

RACQ contact details

Mail pink

RACQ mailing address

Member Relations, PO Box 4,
Springwood, QLD 4127

Phone pink

RACQ phone number

For claims related complaints,
call 13 72 02 from Australia
For general complaints,
call 13 19 05 from Australia

socmed pink

RACQ social media

Contact RACQ through their
Facebook page, Instagram page, or X profile.

Form pink

RACQ complaint form

Lodge your complaint via their online form.

Policy pink

RACQ complaint policy

Provide us this information.

complaint process pink (1)

RACQ complaint process

Read RACQ's complaint process here.

How to complain to RACQ

Contact RACQ directly

To file a complaint with RACQ, you can call their claims hotline or submit a feedback form. Make sure to provide any supporting documents and clearly state the resolution you’re seeking.

Escalate your complaint

If your initial contact did not resolve your issue, you can take further action by requesting a claim reinvestigation with their internal dispute team or escalate the matter to their Group Member Advocate Office.

OR Get expert help with Handle My Complaint

We can assist with your RACQ insurance complaint by presenting your case professionally and directing it to the right people who can take action. We’ll follow up regularly and keep you informed of any progress.

How to complain to RACQ

Contact RACQ directly

To file a complaint with RACQ, you can call their claims hotline or submit a feedback form. Make sure to provide any supporting documents and clearly state the resolution you’re seeking.

Escalate your complaint

If your initial contact did not resolve your issue, you can take further action by requesting a claim reinvestigation with their internal dispute team or escalate the matter to their Group Member Advocate Office.

OR Get expert help with Handle My Complaint

We can assist with your RACQ insurance complaint by presenting your case professionally and directing it to the right people who can take action. We’ll follow up regularly and keep you informed of any progress.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed