RACV, or the Royal Automobile Club of Victoria, is a Victorian counterpart to RAC in Western Australia. It's a member-owned organisation offering roadside assistance, comprehensive car insurance, and other coverage like home and travel insurance. Although they have a strong member focus, RACV still faces a significant number of complaints, indicating that some members continue to encounter challenges.
The complaints below are the most common for RACV customers.
Do they ring a bell?
EXCESSIVE INCREASE
MY CLAIM WAS DENIED
DELAY IN PROCESSING MY CLAIM
CUSTOMER SERVICE
RACV contact details
Contact details can change frequently, so for the most accurate and up-to-date info, submit your complaint through Handle My Complaint.
We’ll handle reaching out to RACV directly for you!
Mailing Address
Australian Financial Complaints Authority
GPO Box 3, Melbourne, Vic 3001
Phone number
Call 1800 675 958 from Australia
We can take care of submitting your complaint
directly to RACV,
making the process hassle-free for you.
