RACV, the Royal Automobile Club of Victoria, is a member-owned organisation offering comprehensive car insurance, as well as home and travel insurance. Common complaints about RACV insurance include slow claims processing and customer service issues. Policy holders with complaints can call their phone line or visit their nearest RACV retail store.
RACV, the Royal Automobile Club of Victoria, is a member-owned organisation offering comprehensive car insurance, as well as home and travel insurance. Common complaints about RACV insurance include slow claims processing and customer service issues. Policy holders with complaints can call their phone line or visit their nearest RACV retail store.
You can file a complaint with RACV by calling their call centre or visiting the nearest RACV retail store. Give your complaint the best chance of success by including supporting documents and specifying the outcome you're after.
Request an internal review
If your complaint isn’t resolved, you can request a review by contacting the RACV Member Relations team via phone. A case manager will be assigned to your issue, and you’ll receive updates every 5 business days.
OR Lodge your complaint with Handle My Complaint
Let us help resolve your RACV Insurance complaint. Our quick and simple process takes just a few minutes, and we’ll help manage your complaint to ensure the best possible resolution for you.
You can file a complaint with RACV by calling their call centre or visiting the nearest RACV retail store. Give your complaint the best chance of success by including supporting documents and specifying the outcome you're after.
Request an internal review
If your complaint isn’t resolved, you can request a review by contacting the RACV Member Relations team via phone. A case manager will be assigned to your issue, and you’ll receive updates every 5 business days.
OR Lodge your complaint with Handle My Complaint
Let us help resolve your RACV Insurance complaint. Our quick and simple process takes just a few minutes, and we’ll help manage your complaint to ensure the best possible resolution for you.
