SpinTel is one of Australia’s largest privately-owned internet service providers (ISPs) that offers residential internet, 4G and 5G connectivity, and home telephone service. They have earned top awards across mobile, NBN, internet, and broadband categories. While SpinTel is an award-winning telecommunications provider, some customers still encounter occasional issues about their products and services. If you have a SpinTel complaint, they offer a self-help portal where you can search for solutions. If the portal doesn’t address your concern, you can reach their customer service team via phone, fax, or mail.
SpinTel is one of Australia’s largest privately-owned internet service providers (ISPs) that offers residential internet, 4G and 5G connectivity, and home telephone service. They have earned top awards across mobile, NBN, internet, and broadband categories. While SpinTel is an award-winning telecommunications provider, some customers still encounter occasional issues about their products and services. If you have a SpinTel complaint, they offer a self-help portal where you can search for solutions. If the portal doesn’t address your concern, you can reach their customer service team via phone, fax, or mail.
To submit a complaint with SpinTel, you can contact them by phone, fax, mail, or via their online complaint form. Include the account holder’s full name, account username (such as [email protected]), and a daytime contact phone number. Additionally, provide detailed information about your complaint, including dates, times, and the names of any staff members involved, along with the outcome you’re seeking and any relevant ticket numbers.
Seek further help
The SpinTel complaints policy details what happens to your complaint once you've submitted it. You’ll be sent an acknowledgement and a reference number within two working days to help track your case. If the initial response doesn’t resolve your issue, you can request that your complaint be escalated to a supervisor or senior staff member for further review.
OR Let Handle My Complaint help resolve your issue
If you’d prefer a simpler process, Handle My Complaint can manage your SpinTel complaint for you. Our team will ensure your complaint reaches the right people, aiming to achieve the best possible outcome in a timely manner.
To submit a complaint with SpinTel, you can contact them by phone, fax, mail, or via their online complaint form. Include the account holder’s full name, account username (such as [email protected]), and a daytime contact phone number. Additionally, provide detailed information about your complaint, including dates, times, and the names of any staff members involved, along with the outcome you’re seeking and any relevant ticket numbers.
Seek further help
The SpinTel complaints policy details what happens to your complaint once you've submitted it. You’ll be sent an acknowledgement and a reference number within two working days to help track your case. If the initial response doesn’t resolve your issue, you can request that your complaint be escalated to a supervisor or senior staff member for further review.
OR Let Handle My Complaint help resolve your issue
If you’d prefer a simpler process, Handle My Complaint can manage your SpinTel complaint for you. Our team will ensure your complaint reaches the right people, aiming to achieve the best possible outcome in a timely manner.
