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Suncorp Insurance Complaints

Let us resolve your Suncorp Insurance complaint

It only takes 2 minutes to get our experts started on your complaint

Edge to edge suncorp logo

Suncorp Insurance Complaints

Let us resolve your Suncorp Insurance complaint

It only takes 2 minutes to get our experts started on your complaint

About Suncorp Insurance

Suncorp Insurance is a leading provider of insurance products and services, trusted by Australians for over 100 years for its reliability. However, some customers have reported issues with claim processing and approvals. Suncorp provides multiple channels for submitting complaints, including a phone line, online form, and postal address.

The best way to resolve Suncorp Insurance complaints

Products & Services

    • Home and contents insurance
    • Contents only insurance
    • Home building insurance
    • Landlord insurance
    • Renters insurance
    • Strata insurance
    • Comprehensive car insurance
    • Third party car insurance
    • Compulsory Third Party (CTP) insurance
    • Rideshare insurance
    • Motorcycle insurance
    • Motorhome insurance
    • Caravan insurance
    • Trailer insurance
    • Boat insurance
    • Health insurance
    • Life insurance
    • Funeral insurance
    • Income protection insurance

About Suncorp Insurance

Suncorp Insurance is a leading provider of insurance products and services, trusted by Australians for over 100 years for its reliability. However, some customers have reported issues with claim processing and approvals. Suncorp provides multiple channels for submitting complaints, including a phone line, online form, and postal address.

Products & Services

    • Home and contents insurance
    • Contents only insurance
    • Home building insurance
    • Landlord insurance
    • Renters insurance
    • Strata insurance
    • Comprehensive car insurance
    • Third party car insurance
    • Compulsory Third Party (CTP) insurance
    • Rideshare insurance
    • Motorcycle insurance
    • Motorhome insurance
    • Caravan insurance
    • Trailer insurance
    • Boat insurance
    • Health insurance
    • Life insurance
    • Funeral insurance
    • Income protection insurance

Common Suncorp Insurance complaints

Not informed of Fee/Charge icon

Not informed about fee / charge

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Common Suncorp Insurance complaints

Not informed of Fee/Charge icon

Not informed about fee / charge

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Suncorp Insurance contact details

Mail pink

Suncorp Insurance mailing address

Customer Relations Suncorp Insurance,
PO Box 14180, Melbourne City Mail Centre, VIC 3001

Phone pink

Suncorp Insurance phone number

Call 1300 264 053 from Australia

socmed pink

Suncorp Insurance social media

Contact Suncorp Insurance through their Facebook page, Instagram page, or X profile.

Form pink

Suncorp Insurance complaint form

Lodge your complaint via their online form.

Policy pink

Suncorp Insurance complaint policy

Read Suncorp Insurance's complaint policy here.

complaint process pink (1)

Suncorp Insurance complaint process

Read Suncorp Insurance's complaint process here.

Suncorp Insurance contact details

Mail pink

Suncorp Insurance mailing address

Customer Relations Suncorp Insurance,
PO Box 14180, Melbourne City Mail Centre, VIC 3001

Phone pink

Suncorp Insurance phone number

Call 1300 264 053 from Australia

socmed pink

Suncorp Insurance social media

Contact Suncorp Insurance through their Facebook page, Instagram page, or X profile.

Form pink

Suncorp Insurance complaint form

Lodge your complaint via their online form.

Policy pink

Suncorp Insurance complaint policy

Read Suncorp Insurance's complaint policy here.

complaint process pink (1)

Suncorp Insurance complaint process

Read Suncorp Insurance's complaint process here.

How to complain to Suncorp Insurance

Let Suncorp know about your issue

You can contact Suncorp Insurance with a complaint by phone, in writing, or via their online form. Clearly explain your issue and include any supporting documents to strengthen your case.

Escalate to their Customer Relations Team

If your complaint isn’t resolved through initial contact, you can escalate it to their Internal Dispute Resolution (IDR) team for further review.

OR Get expert help with Handle My Complaint

Let us help with your Suncorp complaint. We will carefully review your case before forwarding it to Suncorp Insurance, helping you achieve a fair outcome.

How to complain to Suncorp Insurance

Let Suncorp know about your issue

You can contact Suncorp Insurance with a complaint by phone, in writing, or via their online form. Clearly explain your issue and include any supporting documents to strengthen your case.

Escalate to their Customer Relations Team

If your complaint isn’t resolved through initial contact, you can escalate it to their Internal Dispute Resolution (IDR) team for further review.

OR Get expert help with Handle My Complaint

Let us help with your Suncorp complaint. We will carefully review your case before forwarding it to Suncorp Insurance, helping you achieve a fair outcome.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed