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TAL Complaints

Let us resolve your TAL complaint

It only takes 2 minutes to get our experts started on your complaint

TAL logo

TAL Complaints

Let us resolve your TAL complaint

It only takes 2 minutes to get our experts started on your complaint

About TAL

TAL is one of Australia's leading life insurance company. Common complaints about TAL involve customer service and policy-related issues. They have a complaints team that can be contacted via phone or post to assist with your issue.

The best way to resolve TAL complaints

Products & Services

    • Life insurance
    • Income protection insurance
    • Total Permanent Disability insurance
    • Critical illness insurance

About TAL

TAL is one of Australia's leading life insurance company. Common complaints about TAL involve customer service and policy-related issues. They have a complaints team that can be contacted via phone or post to assist with your issue.

Products & Services

    • Life insurance
    • Income protection insurance
    • Total Permanent Disability insurance
    • Critical illness insurance

Common TAL complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Common TAL complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

TAL contact details

Mail pink

TAL mailing address

TAL Life, Reply Paid, GPO Box 5380, Sydney, NSW 2001

Phone pink

TAL phone number

Call 1300 209 088 from Australia
Call +61 2 9996 8400 from overseas
(Monday to Friday, 8:00am - 8:00pm AEST)

socmed pink

TAL social media

Contact TAL through their
Facebook page, or X profile.

Form pink

TAL complaint form

Provide us this information.

Policy pink

TAL complaint policy

Provide us this information.

complaint process pink (1)

TAL complaint process

Read TAL's complaint process here.

TAL contact details

Mail pink

TAL mailing address

TAL Life, Reply Paid, GPO Box 5380, Sydney, NSW 2001

Phone pink

TAL phone number

Call 1300 209 088 from Australia
Call +61 2 9996 8400 from overseas
(Monday to Friday, 8:00am - 8:00pm AEST)

socmed pink

TAL social media

Contact TAL through their Facebook page, or X profile.

Form pink

TAL complaint form

Provide us this information.

Policy pink

TAL complaint policy

Provide us this information.

complaint process pink (1)

TAL complaint process

Read TAL's complaint process here.

How to complain to TAL

Complaint to TAL

According to TAL's complaint process, policy holders can reach their Customer Service team via phone, or writing.

Wait for TAL's response

If TAL’s customer service team does not resolve your complaint within five business days, you can escalate it to their Internal Dispute Resolution team. Be sure to use the term "complaint" to ensure your issue is properly addressed.

OR Lodge your complaint with Handle My Complaint

Send us the details of your complaint, and we’ll handle the process, working diligently to achieve the best possible outcome for you.

How to complain to TAL

Complaint to TAL

According to TAL's complaint process, policy holders can reach their Customer Service team via phone, or writing.

Wait for TAL's response

If TAL’s customer service team does not resolve your complaint within five business days, you can escalate it to their Internal Dispute Resolution team. Be sure to use the term "complaint" to ensure your issue is properly addressed.

OR Lodge your complaint with Handle My Complaint

Send us the details of your complaint, and we’ll handle the process, working diligently to achieve the best possible outcome for you.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed