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How to file a complaint with Telstra

About Telstra

Telstra is one of Australia's leading telecommunications companies. Its offerings include mobile phone plans, home and mobile broadband plans, entertainment plans and other device plans.

Products and services

    • Fixed line phones
    • Mobile phones
    • Mobile plans
    • Internet plans
    • Data services
    • Network services
    • Pay TV

Common complaints

    • Extra charges
    • Phone service not working
    • Internet service not working
    • No customer service action
    • Delayed customer service action

How to file a complaint with Telstra

How to file a complaint via Phone

Telstra contact numbers

    • For personal accounts, call 13 22 00 from Australia (24 hours a day, 7 days a week)
How to file a complaint in social media

Telstra social media










Company complaint form

Telstra complaint form

How to file a complaint via email

Telstra mailing address

    • Write to their complaints team at: Telstra, Locked Bag 20026, Melbourne, VIC 3001

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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