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Woolworths Complaints

Let us resolve your Woolworths complaint

It only takes 2 minutes to get our experts started on your complaint

Woolworths Complaints

Let us resolve your Woolworths complaint

It only takes 2 minutes to get our experts started on your complaint

About Woolworths

Woolworths, widely known as Woolies, is Australia’s largest supermarket chain, operated by Woolworths Group. Offering an extensive range of products—from everyday essentials to gourmet selections—Woolworths also provides convenient online shopping and delivery options. Despite its popularity, some shoppers report issues such as expired products, pricing errors, and unfriendly customer service. Customers can submit complaints through Woolworths’ customer hotline or online form for assistance.

The best way to resolve Woolworths complaints

Products & Services

    • Grocery items
    • Woolworths branded products
    • Online shopping
    • Grocery delivery
    • Click and collect
    • Everyday Market
    • Everyday Rewards App
    • Gift cards

About Woolworths

Woolworths, widely known as Woolies, is Australia’s largest supermarket chain, operated by Woolworths Group. Offering an extensive range of products—from everyday essentials to gourmet selections—Woolworths also provides convenient online shopping and delivery options. Despite its popularity, some shoppers report issues such as expired products, pricing errors, and unfriendly customer service. Customers can submit complaints through Woolworths’ customer hotline or online form for assistance.

Products & Services

    • Grocery items
    • Woolworths branded products
    • Online shopping
    • Grocery delivery
    • Click and collect
    • Everyday Market
    • Everyday Rewards App
    • Gift cards

Common Woolworths complaints

Expired products

Expired products

Food safety concerns

Food safety concerns

Pricing / billing discrepancies

Pricing / billing discrepancies

Customer service issues

Customer service issues

Common Woolworths complaints

Expired products

Expired products

Food safety concerns

Food safety concerns

Pricing / billing discrepancies

Pricing / billing discrepancies

Customer service issues

Customer service issues

Woolworths contact details

Mail pink

Woolworths mailing address

Provide us this information.

Phone pink

Woolworths phone number

For Woolworths in-store customers, call 1300 767 969 from Australia
(Monday to Friday, 9:00am - 7:00pm / Saturday and Sunday, 10:00am - 4:00pm AEDT)
For Woolworths online customers, call 1800 000 610 from Australia
(Monday to Friday, 5:00am - 1:00am / Saturday, 5:00am -10:30pm / Sunday, 5:00am - 10:00pm AEDT)

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Woolworths social media

Contact Woolworths through their
Facebook page, Instagram page, or X profile.

Form pink

Woolworths complaint form

Lodge your complaint via their online complaint form.

Policy pink

Woolworths complaint policy

Provide us this information.

complaint process pink (1)

Woolworths complaint process

Provide us this information.

Woolworths contact details

Mail pink

Woolworths mailing address

Provide us this information.

Phone pink

Woolworths phone number

For Woolworths in-store customers, call 1300 767 969 from Australia
(Monday to Friday, 9:00am - 7:00pm / Saturday and Sunday, 10:00am - 4:00pm AEDT)
For Woolworths online customers, call 1800 000 610 from Australia
(Monday to Friday, 5:00am - 1:00am / Saturday, 5:00am -10:30pm / Sunday, 5:00am - 10:00pm AEDT)

socmed pink

Woolworths social media

Contact Woolworths through their Facebook page, Instagram page, or X profile.

Form pink

Woolworths complaint form

Lodge your complaint via their online complaint form.

Policy pink

Woolworths complaint policy

Provide us this information.

complaint process pink (1)

Woolworths complaint process

Provide us this information.

How to complain to Woolworths

Check out Woolworths' FAQs

If you're experiencing an issue, the Woolworths website has an FAQs section. It can guide you in finding answers and resolving common problems on your own. If you prefer, you can use the live chat feature available on their website or mobile app.

Seek further help

If your issue isn’t addressed in the FAQs, you can contact Woolworths by phone or through their online form. Clearly explain your complaint, specify the outcome you're hoping for, and have any relevant evidence ready when you reach out.

OR Let Handle My Complaint help resolve your issue

Let us take the hassle out of the complaint process for you. Our expert team is here to help get your complaint to the right people, ensuring it's resolved quickly and to your satisfaction. We're committed to helping you achieve the best possible outcome in the shortest time possible.

How to complain to Woolworths

Check out Woolworths' FAQs

If you're experiencing an issue, the Woolworths website has an FAQs section. It can guide you in finding answers and resolving common problems on your own. If you prefer, you can use the live chat feature available on their website or mobile app.

Seek further help

If your issue isn’t addressed in the FAQs, you can contact Woolworths by phone or through their online form. Clearly explain your complaint, specify the outcome you're hoping for, and have any relevant evidence ready when you reach out.

OR Let Handle My Complaint help resolve your issue

Let us take the hassle out of the complaint process for you. Our expert team is here to help get your complaint to the right people, ensuring it's resolved quickly and to your satisfaction. We're committed to helping you achieve the best possible outcome in the shortest time possible.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed