Youi Complaints
Let us resolve your Youi complaint
It only takes 2 minutes to get our experts started on your complaint
Youi Complaints
Let us resolve your Youi complaint
It only takes 2 minutes to get our experts started on your complaint
About Youi
Youi offers a range of insurance products, including car, home and contents, building, landlord, motorcycle, caravan and watercraft policies at competitive rates. However, some customers have reported issues with excessive premium increases, fees, and claims processing. Youi has a Customer Relations team and an Internal Dispute Resolution Service to handle complaints.
Products & Services
-
- Home insurance
- Building and contents insurance
- Building insurance
- Contents insurance
- Landlord insurance
- Car insurance
- Compulsory Third Party (CTP) insurance
- Motorcycle insurance
- Caravan Insurance
- Trailer insurance
- Watercraft insurance
About Youi
Youi offers a range of insurance products, including car, home and contents, building, landlord, motorcycle, caravan and watercraft policies at competitive rates. However, some customers have reported issues with excessive premium increases, fees, and claims processing. Youi has a Customer Relations team and an Internal Dispute Resolution Service to handle complaints.
Products & Services
-
- Home insurance
- Building and contents insurance
- Building insurance
- Contents insurance
- Landlord insurance
- Car insurance
- Compulsory Third Party (CTP) insurance
- Motorcycle insurance
- Caravan Insurance
- Trailer insurance
- Watercraft insurance
Common Youi complaints
Excessive increase in premiums
Rejected claims
Delays in processing claims
Customer service issues
Common Youi complaints
Excessive increase in premiums
Rejected claims
Delays in processing claims
Customer service issues
Youi contact details
Youi phone number
Call 13 YOUI (9684) from Australia
Call +61 7 3719 4800 from overseas
Youi complaint process
Read Youi's complaint process here.
Youi contact details
Youi mailing address
Youi phone number
Call 13 YOUI (9684) from Australia
Call +61 7 3719 4800 from overseas
Youi social media
Contact Youi through their Facebook page, Instagram page, or X profile.
Youi complaint form
Lodge your complaint via their online form.
Youi mailing address
Youi phone number
Call 13 YOUI (9684) from Australia
Call +61 7 3719 4800 from overseas
Youi social media
Contact Youi through their Facebook page, Instagram page, or X profile.
Youi complaint form
Lodge your complaint via their online form.
How to complain to Youi
Get in touch with Youi
To file a complaint with Youi, you can either call their hotline or complete an online complaint form. Provide as much information and evidence as possible to expedite a resolution.
Escalate your complaint
If your issue isn’t resolved after the initial contact, you can escalate it to Youi’s Internal Dispute Resolution Service (IDRS) for an independent review.
OR Get expert help with Handle My Complaint
We’ll carefully review your case before forwarding it to Youi Insurance, ensuring the best possible outcome for you.
How to complain
to Youi
Get in touch with Youi
To file a complaint with Youi, you can either call their hotline or complete an online complaint form. Provide as much information and evidence as possible to expedite a resolution.
Escalate your complaint
If your issue isn’t resolved after the initial contact, you can escalate it to Youi’s Internal Dispute Resolution Service (IDRS) for an independent review.
OR Get expert help with Handle My Complaint
We’ll carefully review your case before forwarding it to Youi Insurance, ensuring the best possible outcome for you.
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed