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Youi Complaints

Let us resolve your Youi complaint

It only takes 2 minutes to get our experts started on your complaint

youi logo

Youi Complaints

Let us resolve your Youi complaint

It only takes 2 minutes to get our experts started on your complaint

About Youi

Youi offers a range of insurance products, including car, home and contents, building, landlord, motorcycle, caravan and watercraft policies at competitive rates. However, some customers have reported issues with excessive premium increases, fees, and claims processing. Youi has a Customer Relations team and an Internal Dispute Resolution Service to handle complaints.

The best way to resolve Youi complaints

Products & Services

    • Home insurance
    • Building and contents insurance
    • Building insurance
    • Contents insurance
    • Landlord insurance
    • Car insurance
    • Compulsory Third Party (CTP) insurance
    • Motorcycle insurance
    • Caravan Insurance
    • Trailer insurance
    • Watercraft insurance

About Youi

Youi offers a range of insurance products, including car, home and contents, building, landlord, motorcycle, caravan and watercraft policies at competitive rates. However, some customers have reported issues with excessive premium increases, fees, and claims processing. Youi has a Customer Relations team and an Internal Dispute Resolution Service to handle complaints.

Products & Services

    • Home insurance
    • Building and contents insurance
    • Building insurance
    • Contents insurance
    • Landlord insurance
    • Car insurance
    • Compulsory Third Party (CTP) insurance
    • Motorcycle insurance
    • Caravan Insurance
    • Trailer insurance
    • Watercraft insurance

Common Youi complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Common Youi complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Youi contact details

Mail pink

Youi mailing address

Provide us this information.

Phone pink

Youi phone number

Call 13 YOUI (9684) from Australia
Call +61 7 3719 4800 from overseas

socmed pink

Youi social media

Contact Youi through their
Facebook page, Instagram page, or X profile.

Form pink

Youi complaint form

Lodge your complaint via their online form.

Policy pink

Youi complaint policy

Read Youi's complaint policy here.

complaint process pink (1)

Youi complaint process

Read Youi's complaint process here.

Youi contact details

Mail pink

Youi mailing address

Provide us this information.

Phone pink

Youi phone number

Call 13 YOUI (9684) from Australia
Call +61 7 3719 4800 from overseas

socmed pink

Youi social media

Contact Youi through their Facebook page, Instagram page, or X profile.

Form pink

Youi complaint form

Lodge your complaint via their online form.

Policy pink

Youi complaint policy

Read Youi's complaint policy here.

complaint process pink (1)

Youi complaint process

Read Youi's complaint process here.

How to complain to Youi

Get in touch with Youi

To file a complaint with Youi, you can either call their hotline or complete an online complaint form. Provide as much information and evidence as possible to expedite a resolution.

Escalate your complaint

If your issue isn’t resolved after the initial contact, you can escalate it to Youi’s Internal Dispute Resolution Service (IDRS) for an independent review.

OR Get expert help with Handle My Complaint

We’ll carefully review your case before forwarding it to Youi Insurance, ensuring the best possible outcome for you.

How to complain
to Youi

Get in touch with Youi

To file a complaint with Youi, you can either call their hotline or complete an online complaint form. Provide as much information and evidence as possible to expedite a resolution.

Escalate your complaint

If your issue isn’t resolved after the initial contact, you can escalate it to Youi’s Internal Dispute Resolution Service (IDRS) for an independent review.

OR Get expert help with Handle My Complaint

We’ll carefully review your case before forwarding it to Youi Insurance, ensuring the best possible outcome for you.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed