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Zurich Complaints

Let us resolve your Zurich complaint

It only takes 2 minutes to get our experts started on your complaint

Zurich logo

Zurich Complaints

Let us resolve your Zurich complaint

It only takes 2 minutes to get our experts started on your complaint

About Zurich

Zurich offers an extensive range of insurance products, including motor vehicle, property, and specialised business insurance. Their offerings encompass life insurance, death benefit insurance, income protection, total permanent disability (TPD) cover, trauma cover, and accident and health insurance. Additionally, they provide coverage for workers compensation, financial lines, liability, construction, business travel and energy insurance. Despite their expertise, some customers have reported service-related issues. If you have a complaint, you can contact Zurich via phone, post, or through their online form.

The best way to resolve Zurich complaints

Products & Services

    • Property insurance
    • Construction insurance
    • Motor vehicle insurance
    • Marine insurance
    • Health insurance
    • Life insurance
    • Death benefit insurance
    • Income protection insurance
    • Total Permanent Disability insurance
    • Trauma insurance
    • Accident insurance
    • Workers Compensation insurance
    • Financial Lines insurance
    • Liability insurance
    • Energy insurance
    • Business insurance
    • Business Travel insurance

About Zurich

Zurich offers an extensive range of insurance products, including motor vehicle, property, and specialised business insurance. Their offerings encompass life insurance, death benefit insurance, income protection, total permanent disability (TPD) cover, trauma cover, and accident and health insurance. Additionally, they provide coverage for workers compensation, financial lines, liability, construction, business travel and energy insurance. Despite their expertise, some customers have reported service-related issues. If you have a complaint, you can contact Zurich via phone, post, or through their online form.

Products & Services

    • Property insurance
    • Construction insurance
    • Motor vehicle insurance
    • Marine insurance
    • Health insurance
    • Life insurance
    • Death benefit insurance
    • Income protection insurance
    • Total Permanent Disability insurance
    • Trauma insurance
    • Accident insurance
    • Workers Compensation insurance
    • Financial Lines insurance
    • Liability insurance
    • Energy insurance
    • Business insurance
    • Business Travel insurance

Common Zurich complaints

excessive fee icon

Excessive fees / charges

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Common Zurich complaints

excessive fee icon

Excessive fees / charges

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Zurich contact details

Mail pink

Zurich mailing address

Zurich Insurance,118 Mount Street,
North Sydney, NSW 2060

Phone pink

Zurich phone number

Call 131 551 from Australia
Call +61 2 9995 3777 from overseas
(Monday to Thursday, 8:30am - 7:00pm or
Friday, 8:30am - 5:30pm AEST)

socmed pink

Zurich social media

Contact Zurich through their
Facebook page, Instagram page, or X profile.

Form pink

Zurich complaint form

Lodge your complaint via their online form.

Policy pink

Zurich complaint policy

Read Zurich's complaint policy here.

complaint process pink (1)

Zurich complaint process

Read Zurich's complaint process here.

Zurich contact details

Mail pink

Zurich mailing address

Zurich Insurance, 118 Mount Street, North Sydney, NSW 2060

Phone pink

Zurich phone number

Call 131 551 from Australia
Call +61 2 9995 3777 from overseas
(Monday to Thursday, 8:30am - 7:00pm or Friday, 8:30am - 5:30pm AEST)

socmed pink

Zurich social media

Contact Zurich through their Facebook page, Instagram page, or X profile.

Form pink

Zurich complaint form

Lodge your complaint via their online form.

Policy pink

Zurich complaint policy

Read Zurich's complaint policy here.

complaint process pink (1)

Zurich complaint process

Read Zurich's complaint process here.

How to complain to Zurich

Contact Zurich about your complaint

Zurich's complaint policy allows you to reach them via phone, letter, or online form. Don't forget to include any supporting documents to strengthen your claim.

Wait for a complaint outcome

Zurich will acknowledge receipt of your complaint within one business day, and a decision is typically provided within 30 calendar days.

OR Lodge your complaint with Handle My Complaint

Our simple process takes just a few minutes to get started, and our expert assistance ensures your complaint is handled efficiently, working towards a fair resolution.

How to complain
to Zurich

Contact Zurich about your complaint

Zurich's complaint policy allows you to reach them via phone, letter, or online form. Don't forget to include any supporting documents to strengthen your claim.

Wait for a complaint outcome

Zurich will acknowledge receipt of your complaint within one business day, and a decision is typically provided within 30 calendar days.

OR Lodge your complaint with Handle My Complaint

Our simple process takes just a few minutes to get started, and our expert assistance ensures your complaint is handled efficiently, working towards a fair resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed