Complaints we've solved to date
...and those we're still solving
We help you handle it
Handle My Complaint knows that companies can do better by their customers. You tell us your complaint and we tell them. With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly. Handle My Complaint membership gives you access to our expertise to solve unlimited complaints for a monthly fee of $24.95. And if you complete activities such as surveys, you earn loyalty points that will secure our services for FREE! With us, everyone is better off. That’s our promise. Got a complaint? Solve it faster with Handle My Complaint. Submit for yourself, family member or friend.
17,347
We’ve helped over 17,000 people with complaints.
151
We’ve reached 151 organisations to improve their products and services.
$12.35m
We’ve saved over $12.35 million for consumers.
Handle My Complaint Membership
Tired of running around in circles trying to get your complaint resolved?
Become a Handle My Complaint member for a simple and stress-free solution, each and any time you have a complaint.
We know your consumer rights. We know your time is precious. So let us help you get the outcome you deserve with the minimum of fuss.
How our membership works
1. Sign up
Create your Handle My Complaint profile
and lodge your complaint
2. Earn points
Participate in our surveys and
other activities to earn points
3. Redeem points
Use your points when accessing
our complaint assistance
1. Sign up
Create your Handle My Complaint profile and lodge your complaint
2. Earn points
Participate in our surveys and other activities to earn points
3. Redeem points
Use your points when accessing our complaint assistance
LODGE ANYWHERE AT ANY TIME
SUBMIT IN 3 MINUTES OR LESS
NO WAITING ON HOLD NO HOLD MUSIC
GUARANTEED RESPONSE
car complaints
We’re here to take the wheel. We know you can’t make lemonade out of a lemon car. Whether it’s a beep, slip or leak you can’t quite decode, we steer the matter in the right direction. Feel free to take the backseat.
energy complaints
Let us spark up your life. We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.
telco complaints
We’ll dial you up a better deal. No more phone data drama, bad reception or communication getting lost in translation. We make smooth connections with telco providers.
bank complaints
You can bank on us. We do more than tell the teller when your application gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.
Why become a member?
Easy process
Save time and reduce stress while we handle the details.
Expert help
We know your rights and how to get you the best outcome.
Personal touch
Our team provides helpful next steps for every complaint.
People power
Our advocacy empowers consumers to make a difference.
Easy process
Save time and reduce stress while we handle the details.
Expert help
We know your rights and how to get you the best outcome.
Personal touch
Our team provides helpful next steps for every complaint.
People power
Our advocacy empowers consumers to make a difference.
Featured in
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Looking for car insurance claim help?
Anyone who has been in a car accident knows how important it is to find good car insurance claim help. We rely so much on our cars, so the smoother the journey the quicker we can get back on the road. If you have been injured, it can be difficult to focus, so don't be afraid to ask a trusted friend or family member to help make the car insurance claim process as painless as possible. It is best to start this process as soon as possible while all the details
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Pay wise: How to keep card surcharges down
You might have heard that the Australian Government is preparing to ban debit card surcharges – those pesky percentages added to seemingly every electronic transaction.
Don’t get too excited. While the Reserve Bank of Australia (RBA) is reviewing card surcharges – which cost Australians anywhere between $1 billion and $4 billion a year – any change would not come into effect until 2026.
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Rising toll: Latest builders to go bust
A group of construction companies all registered to the same address in NSW is among the latest builders to go bust, with the industry still battling the effects of inflation, rising costs and trade shortages. The liquidator said the collapse of Adroit Constructions, Maximus Builders, Maxim Builders and Maxus Builders put 25 projects at risk. The number of builders in liquidation in 2024 is a record, with almost 3000 building companies collapsing in the last financial year. According to the Australian Securities and Investments Commission (ASIC), almost 3000 construction companies went into administration –