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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Aussies now entitled to a refund on their video games

Today, the Australian Competition and Consumer Commission (ACCC) has made the case that EA has not been doing the right thing. By denying customers entitled to refunds, EA has been in breech of the Australian Consumer Laws (ACL). "We Stand By Our Games. If you don't love it, return it." is the promise made by the world’s third largest publisher and developer of video games, Electronic Arts known as EA, who run the Origin video game distribution platform. In reality, when Australian customers were reaching out with problems, EA told customers they weren't entitled to any refunds for digitally downloaded video games. In Australia, our laws mean that if a product is faulty, you are entitled to refund, repair or replacement. The good news is these rights apply to both hard copy games as well as digitally downloaded games. If you've purchased a game through Origin between 1 January 2012 to 20 April 2015 and have had your refund request rejected, now is the time to take action. Contact EA with your complaint and they will need to reassess your claim for a refund. You can contact EA via phone at 1800 894 823, email [email protected] or by post at PO Box 1547, Sydney, NSW 2000. Click here to make a claim from the EA website.