Handle My Complaint Quick Guide
As consumers, we subscribe to different services and purchase various products all the time. We consume electricity, pay rent or mortgages, subscribe to mobile and internet plans. And we have our credit cards or Buy Now, Pay Later services for online and in-store shopping. Sometimes things go wrong and that's where Handle My Complaint comes in.
With the amount that we spend for these items on a daily basis, we really should feel good about our purchases and get great service. So why is it so hard to get some attention from companies after they’ve got our hard-earned cash?
As a consumer myself, I know how frustrating it is to experience problems with the products or services I use and to not have the right customer assistance. I realise that customers sometimes need a helping hand to guide them through the minefield of customer complaints, to have their voice heard and to achieve a real resolution.
About 10 years ago, I started Handle My Complaint with the goal of helping consumers to be heard and to nudge big companies to do better by their customers.
We’ve helped everyday people and listened to their stories to help them amplify their voices when they need to be heard.
Customers just like you shouldn’t need to talk to multiple people or wait on hold for hours. With 10 years of experience and knowledge, we’ve developed our Complaints Engine, which needs only a few minutes of your time then it does that hard work with your complaint, so you can sit back and relax.
Check out the video below to learn more about Handle My Complaint’s Complaints Engine.
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Handle My Complaint is an independent and unbiased organisation that continually strives to achieve a successful outcome for both parties. We listen and amplify your voice so that organisations listen, act and improve.
In just a few easy steps, we will let the organisation know the nature of your complaint, how you are feeling about it, what resolution you are expecting, and when you are expecting to hear back from them.
We will continuously follow-up until you hear a response. If they still haven’t given you an update within 30 days, we’ll escalate your complaint to the relevant regulatory body. Whether it be the Ombudsman, an industry association, or a consumer affairs department.
If you encounter any issues or mishaps with products you’ve received or the services you have with your providers, we’ll help you follow the correct complaint process. We’re here to help you handle it. Just say the magic words 'Help Me Handle It'.