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Two Hoots Tribe – harnessing consumers’ voices to improve products and services

I want to welcome you to the Two Hoots Tribe - our new community where we are harnessing consumers’ voices to improve products and services.

We all purchase products and services on a daily basis. As we go about our day, using these products and services, often we encounter questions and issues. When this happens, we want to reach out to somebody for help.

We do our best to make time to call the company's customer service hotline, email them, or even file an official complaint. But, why does it feel like it is so hard to get proper assistance from companies after they have our hard-earned cash?

At Handle My Complaint, we want you to get heard the first time by the big companies that you are paying, and we want to revolutionise the consumer experience. So, we have been working hard to do just that. We have created our brand new community that puts you, the customer, in the driver’s seat!

What is Two Hoots Tribe

Two Hoots Tribe (THT) is a membership community built around Handle My Complaint where consumers’ voices are harnessed to improve products and services.

We know that powerful industry change lies in uniting consumers' voices. That is why we created Two Hoots Tribe, to give you a dedicated community where we support and learn from each other. As a group, we can make the changes we want to see in the world.

Check out the video below to learn more about our membership community, Two Hoots Tribe.


Have your voice heard - vote below!

Why join Two Hoots Tribe

Two Hoots Tribe is focused on results, learning and making an impact. It is for members that want to feel assured in knowing that they have a team of experts on their side. And that their voices as consumers will make a difference.

Benefits of join Two Hoots Tribe

The benefits of being part of THT include:

    • Guaranteed responses;
    • Live Q&A sessions;
    • Access to our guided video collection; and
    • Opportunity to earn extra cash by taking part in paid focus groups.

Membership levels

With our three membership-tiers, you can get the support you need and be part of powerful change in the consumer experience. See the details and benefits of each tier below:

People looking up


SOLUTIONISTS want outcomes and can look forward to:

    • Being heard loud and clear by the people who have the power to solve your problem 24/7/365 assistance
    • Escalated complaints and efficient complaints tracking
    • A response and guidance from the regulator or consumer affairs department relevant to your complaint
    • Access to the THT Guided Video Collection
    • A stress-free process and more time on your hands to be productive


CATALYSTS want to see real change and can enjoy the full Solutionist package as well as the extra benefits of:

    • 1 hour interactive livestream events each week
    • Answers to questions about purchases, contracts, warranties, refunds and more
    • Expert assistance with consumer accounts, complaint departments, product returns
    • Members-only polls
    • The opportunity to educate yourself on consumer rights and industry regulations so that you can contribute to changing outdated or substandard offerings.


AMBASSADORS want to be a part of shaping the market. This membership has access to the full Catalyst package and the opportunity to leave a lasting impact while earning extra income:

    • Get paid $50-$150 per focus group session (30 mins to 1.5 hrs)
    • Membership access to ALL the relevant focus groups
    • Members-only polls and focus groups
    • Vote on questions for monthly Q&A
    • Receive a shoutout
    • VIP invitations to THT private events

By signing up as a member of Two Hoots Tribe, you’ll get access to escalating your complaint. As well as opportunities to join focus groups or attending weekly Q&A sessions with me. These will allow you to get help for any type of consumer-related issue and offer you a platform for your voice to be heard.

Take charge of your time and money and embark on a journey to making a meaningful change. Join us in Two Hoots Tribe!

How to join Two Hoots Tribe

If you are not yet ready to join our tribe but have encountered issues or mishaps with products you’ve received or the services you have with your providers, we’ll help you follow the correct complaint process for FREE. We’re here to help you handle it. Just say the magic words 'Help Me Handle It'.