Since 2009, Handle My Complaint has been helping Australians work through sticky situations. We’ve handled almost every type of complaint – from online shopping that never gets delivered, cars that fall apart shortly after leaving the car yard, and unjustified bank fees.
You know how customer comes before service in customer service? Well, that’s where Handle My Complaint puts you, the very important customer, at the front of every equation and situation. You need someone who speaks the language of both customer and service provider. Handle My Complaint is just that service – the intermediary – that gets business and gets you.
Handle My Complaint is solely dedicated to handling complaints. It’s not just one division of our business; it’s our entire business. We speak the love language of business and break down communication problems to get to the core of the problem, pronto.
Gone are the days of waiting on hold to call centres, scouring websites to find buried forms that send complaints into cyberspace, or writing emails that go unanswered. Here with Handle My Complaint, it only takes 60 seconds to file your complaint and get the cogs turning.
Handle My Complaint has resolved 70 per cent of complaints that have come through its engine, from complaints worth a few dollars, to many thousands of dollars. We provide win-win outcomes for you and business too.
About Jo Ucukalo
A natural problem solver, Jo Ucukalo began her career as a civil engineer. Jo soon realised that while she can solve physical problems like connecting a bridge to land and cutting a tunnel under the road, solving human problems is her ultimate passion.
To hone her people skills she took to the skies. Literally. Jo switched paths to become a flight attendant! Between managing flight delays and disgruntled customers asking about sold-out snacks, Jo developed a wealth of knowledge about what makes humans tick. With that, she decided to make customer service her business.
Growing up in a single-parent household where there was enough for bills but not much else, Jo quickly came to understand the real value of money: Freedom. She saw her mother encumbered by bills. If raising four daughters solo wasn’t hard enough, she was also an immigrant who could only speak broken English. Jo could tell from a young age that her mother wasn’t being given a fair go when dealing with providers. She was being robbed of her freedom.
Through Handle My Complaint, Jo has spent the last decade helping people who are being ripped off and treated unfairly. She has a laser-focus on reaching fair and reasonable resolutions, without the argy-bargy and aggression. Jo has a valuable rule of thumb:
A whinge is when you air a grievance; a complaint is when you want a result.
A natural problem solver, Jo Ucukalo began her career as a civil engineer. Jo soon realised that while she can solve physical problems like connecting a bridge to land and cutting a tunnel under the road, solving human problems is her ultimate passion.
To hone her people skills she took to the skies. Literally. Jo switched paths to become a flight attendant! Between managing flight delays and disgruntled customers asking about sold-out snacks, Jo developed a wealth of knowledge about what makes humans tick. With that, she decided to make customer service her business.
Growing up in a single-parent household where there was enough for bills but not much else, Jo quickly came to understand the real value of money: Freedom. She saw her mother encumbered by bills. If raising four daughters solo wasn’t hard enough, she was also an immigrant who could only speak broken English. Jo could tell from a young age that her mother wasn’t being given a fair go when dealing with providers. She was being robbed of her freedom.
Through Handle My Complaint, Jo has spent the last decade helping people who are being ripped off and treated unfairly. She has a laser-focus on reaching fair and reasonable resolutions, without the argy-bargy and aggression. Jo has a valuable rule of thumb:
A whinge is when you air a grievance; a complaint is when you want a result.
And you certainly wouldn’t achieve, or get anywhere near,
Handle My Complaint’s 70 per cent complaint resolution rate if you just whinged all day.
Whether it’s an oversight by your home loan lender that’s cost you tens of thousands of dollars, or sky-high power bills month after month,
Handle My Complaint has got you. Sticky situations are our specialty.
Handle My Complaint makes ticks on your checklist. We save you from sweating the small stuff and help you handle the big stuff.
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Making Airbnb complaints in Australia
With the number of properties on the platform – 100,000 in Australia alone – there are bound to be Airbnb complaints in Australia. Just as they do in hotels or other accommodation, guests will have bad experiences and they are entitled to seek resolutions when they don’t get what they paid for. One of the reasons for making a complaint to Airbnb is last-minute cancellations. These can leave you stranded and frustrated, especially if you're trying to travel on a budget and you’re suddenly forced to scramble for alternative accommodation at inflated prices. This
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Have you had your home insurance claim rejected?
No homeowner wants to receive a letter or email with the subject line ‘home insurance claim rejected’. But it is a very common experience, judging by the number of complaints to the Australian Financial Complaints Authority (AFCA). Chief Ombudsman David Locke said complaints about general insurance, including home and car insurance, were at a record high for the second year running in 2023-2024. “We are disappointed the sector has not yet been able to achieve sustained improvement,” he said. There are stories of homeowners, for example, who were hit by devastating floods in 2022
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Secure the right home insurance claim help
Has your home been damaged in a storm or fire? Perhaps someone has broken in and stolen jewellery and other valuable items? You need to know where to get the best home insurance claim help. The logical place to start, of course, is with your insurer. But before you ring them, dig out your insurance policy and check your product disclosure statement (PDS) and the policy schedule (PS). This should detail exactly what you are covered for and will help prepare you for any questions the insurer might ask. It may also