Noticed your Toyota paint peeling, flaking, or fading?
It’s more than just a bad look. Many owners are dealing with paint peeling issues that affect not just the appearance but the value of their Toyota vehicle.
Help us push for a fair resolution for all affected owners. Make a complaint and submit your evidence today!
Noticed your Toyota paint peeling, flaking, or fading?
It’s more than just a bad look. Many owners are dealing with paint peeling issues that affect not just the appearance but the value of their Toyota vehicle.
Help us push for a fair resolution for all affected owners. Make a complaint and submit your evidence today!
What is the Toyota Paint Peeling Class Action Investigation about?
If you’ve noticed the paint on your Toyota starting to peel, you’re not alone. Owners across Australia—and around the world—are facing the same frustrating issue.
Many have reported large patches of paint peeling off, sometimes just a few years after purchasing their vehicle. Some owners contacted their dealer, only to be told they weren’t eligible for assistance because they weren’t the original owner or that the damage was due to natural wear and tear. But when they looked into it further, they found the issue had been widely reported overseas. In Canada and the US, Toyota has been covering the cost of repairs for affected vehicles.
Toyota Australia has acknowledged that the problem involves a specific factory-applied white paint with colour code 040 and has launched a Warranty Extension Program for affected models. Despite this, we continue to receive many complaints from owners whose claims have been rejected.
What’s the problem?
1. Widespread paint peeling
Toyota vehicles, especially those manufactured between 2007 and 2015, are experiencing significant paint failure.
2. Inconsistent warranty coverage
Toyota’s Paint Peeling Warranty Extension Program has offered repairs for some vehicles, but many owners have been denied assistance—especially if their car is beyond the 12-year coverage period.
3. Expensive repairs
Fixing the issue properly can cost up to $12,000, as the entire vehicle often needs repainting, not just the affected panels.
This class action aims to push for fair compensation and help affected owners get their money back. If your Toyota's paint is peeling, making your complaint now ensures you’re ready when the claim moves forward.
Handle My Complaint is collecting and safely storing evidence to help strengthen the case and improve outcomes for owners. Register your interest today to join us and other owners in holding Toyota accountable.
What is the Toyota Paint Peeling Class Action Investigation about?
If you’ve noticed the paint on your Toyota starting to peel, you’re not alone. Owners across Australia—and around the world—are facing the same frustrating issue.
Many have reported large patches of paint peeling off, sometimes just a few years after purchasing their vehicle. Some owners contacted their dealer, only to be told they weren’t eligible for assistance because they weren’t the original owner or that the damage was due to natural wear and tear. But when they looked into it further, they found the issue had been widely reported overseas. In Canada and the US, Toyota has been covering the cost of repairs for affected vehicles.
Toyota Australia has acknowledged that the problem involves a specific factory-applied white paint with colour code 040 and has launched a Warranty Extension Program for affected models. Despite this, we continue to receive many complaints from owners whose claims have been rejected.
What’s the problem?
1. Widespread paint peeling
Toyota vehicles, especially those manufactured between 2007 and 2015, are experiencing significant paint failure.
2. Inconsistent warranty coverage
Toyota’s Paint Peeling Warranty Exntension Program has offered repairs for some vehicles, but many owners have been denied assistance—especially if their car is beyond the 12-year coverage period.
3. Expensive repairs
Fixing the issue properly can cost up to $12,000, as the entire vehicle often needs repainting, not just the affected panels.
This class action aims to push for fair compensation and help affected owners get their money back. If your Toyota's paint is peeling, making your complaint now ensures you’re ready when the claim moves forward.
Handle My Complaint is collecting and safely storing evidence to help strengthen the case and improve outcomes for owners. Register your interest today to join us and other owners in holding Toyota accountable.
If you’ve been affected, your experience matters. Your complaint doesn’t just support your own claim—
it strengthens the case for all Toyota owners in the class action. Here’s why it’s important:
Supports your claim
Keeping records of the paint problems, repairs, and communication with Toyota helps you build a stronger case for compensation.
Strengthens the class action
Legal teams rely on consumer reports to prove the extent of the issue and push for fair outcomes in court. Your complaint helps show how widespread the problem is.
Protect your rights
Even though a class action hasn’t been launched yet, this investigation is the first step toward holding Toyota accountable. Gathering evidence now ensures you’re ready if legal action moves forward.
Register your claim and make a complaint with us today. We’ll keep it safe and ready when the courts need it. Don’t wait—make sure your experience counts!
If you’ve been affected, your experience matters. Your complaint doesn’t just support your own claim—it strengthens the case for all Toyota owners in the class action. Here’s why it’s important:
Supports your claim
Keeping records of the paint problems, repairs, and communication with Toyota helps you build a stronger case for compensation.
Strengthens the class action
Legal teams rely on consumer reports to prove the extent of the issue and push for fair outcomes in court. Your complaint helps show how widespread the problem is.
Protect your rights
Even though a class action hasn’t been launched yet, this investigation is the first step toward holding Toyota accountable. Gathering evidence now ensures you’re ready if legal action moves forward.
Register your claim and make a complaint with us today. We’ll keep it safe and ready when the courts need it. Don’t wait—make sure your experience counts!
If you’re affected by the Toyota peeling paint issue, your experience and evidence can help build a stronger case. Here’s what you can provide:
Proof of car ownership – Purchase invoice, registration papers, or any documents confirming you own or previously owned an affected vehicle.
Repair records and quotes – Service invoices, receipts, or estimates for repainting, touch-ups, or related repairs.
Correspondence with Toyota or dealerships – Emails, chat logs, or call records where Toyota or a dealer discussed the issue, denied repairs, or offered inconsistent responses.
Invoices – Proof of out-of-pocket expenses, such as repainting, detailing, or protective coatings due to the problem.
Photos and videos – Clear images or recordings showing the peeling, chipping, or flaking paint on your vehicle.
What evidence helps strengthen the case
If you’re affected by the Toyota peeling paint issue, your experience and evidence can help build a stronger case. Here’s what you can provide:
Proof of car ownership – Purchase invoice, registration papers, or any documents confirming you own or previously owned an affected vehicle.
Repair records and quotes – Service invoices, receipts, or estimates for repainting, touch-ups, or related repairs.
Correspondence with Toyota or dealerships – Emails, chat logs, or call records where Toyota or a dealer discussed the issue, denied repairs, or offered inconsistent responses.
Invoices – Proof of out-of-pocket expenses, such as repainting, detailing, or protective coatings due to the problem.
Photos and videos – Clear images or recordings showing the peeling, chipping, or flaking paint on your vehicle.
How to submit your evidence
Submitting evidence is quick and easy. Just follow these steps to upload your files and support your claim.
2. Click "Update existing complaint," then select the complaint you want to update.
3. Scroll to the bottom of the screen to find our evidence upload module and follow these steps:
Evidence type: Select the type of evidence you are currently uploading (e.g. Invoice)
Description: Add a brief description of the file you are uploading (e.g. Invoice for repaint)
Value: Please indicate the monetary value related to that document (e.g., if the repair invoice is for $7,000, enter $7,000).
Date: Provide the date of the document or the photo was taken
Click “Choose file +” to select the evidence you want to upload from your device
Repeat the steps to upload additional files as needed.
Step up for justice in 3 easy steps
1. Make or update your complaint
Hit the "Login" button and share your experience to keep our records accurate and up to date.
2. Secure your evidence
Upload your supporting files to back up your claim and ensure everything is ready when needed.
3. Stay updated
Get timely updates on the progress of the case.
Step up for justice in 3 easy steps
1. Make or update your complaint
Hit the "Login" button and share your experience to keep our records accurate and up to date.
2. Secure your evidence
Upload your supporting files to back up your claim and ensure everything is ready when needed.
3. Stay updated
Get timely updates on the progress of the case.
Protect your claim—Make a complaint today
If you're experiencing Toyota paint peeling, chipping, or flaking, gathering your evidence now ensures you're ready for potential compensation. Make a complaint today to securely store your records and support the class action investigation.
If you're experiencing Toyota paint peeling, chipping, or flaking, gathering your evidence now ensures you're ready for potential compensation. Make a complaint today to securely store your records and support the class action investigation.
We’re investigating reports from vehicle owners experiencing Toyota paint peeling, chipping, and flaking well before expected wear and tear. Many owners have struggled to get Toyota to cover the repairs under warranty, leaving them with costly fixes.
We’re pushing to get affected owners’ money back for this issue through a class action.
Does it cost anything to register my interest?
No, registering your interest is free.
How can I join the investigation?
You can register by providing details of your claim with Handle My Complaint. We'll keep you updated with any progress and guide you thought the next steps you need to take.
What happens after I register?
We’ll review your information, include your input in our investigation, and keep you updated on any developments.
Can I register even if I no longer own my Toyota?
Yes, former owners and individuals affected by the peeling paint can also register their interest.
How will my information be used?
Your information will be handled confidentially and used to support the investigation.
How long will this process take?
Timelines depend on the complexity of the investigation, but we will provide regular updates to keep you informed.
What happens if Toyota is found responsible?
If we confirm a widespread issue, we’ll take legal action and could launch a Toyota paint peeling class action to hold them accountable and push for fair outcomes, such as compensation, free repairs, or refunds for owners who paid out of pocket.
Is this a class action?
Not yet! Right now, we’re investigating Toyota’s handling of peeling paint issues and inconsistent customer support. If the investigation reveals widespread issues, we may move forward with a class action.
Can Handle My Complaint help me with other issues?
Yes, we specialise in assisting consumers with a wide range of complaints. Lodge your complaint with us here.
Toyota Paint Peeling Class Action FAQs
What is Handle My Complaint investigating?
We’re investigating reports from vehicle owners experiencing Toyota paint peeling, chipping, and flaking well before expected wear and tear. Many owners have struggled to get Toyota to cover the repairs under warranty, leaving them with costly fixes.
We’re pushing to get affected owners’ money back for this issue through a class action.
Does it cost anything to register my interest?
No, registering your interest is free.
How can I join the investigation?
You can register by providing details of your claim with Handle My Complaint. We'll keep you updated with any progress and guide you thought the next steps you need to take.
What happens after I register?
We’ll review your information, include your input in our investigation, and keep you updated on any developments.
Can I register even if I no longer own my Toyota?
Yes, former owners and individuals affected by the peeling paint can also register their interest.
How will my information be used?
Your information will be handled confidentially and used to support the investigation.
How long will this process take?
Timelines depend on the complexity of the investigation, but we will provide regular updates to keep you informed.
What happens if Toyota is found responsible?
If we confirm a widespread issue, we’ll take legal action and could launch a Toyota paint peeling class action to hold them accountable and push for fair outcomes, such as compensation, free repairs, or refunds for owners who paid out of pocket.
Is this a class action?
Not yet! Right now, we’re investigating Toyota’s handling of peeling paint issues and inconsistent customer support. If the investigation reveals widespread issues, we may move forward with a class action.
Can Handle My Complaint help me with other issues?
Yes, we specialise in assisting consumers with a wide range of complaints. Lodge your complaint with us here.
It’s been another busy year for the team at Handle My Complaint. Since launching our new online system in February, we have handled almost 2,400 complaints for Australians across a range of industries.
From vehicles to travel, home renovation to insurance complaints, if there’s a customer who feels hard done by, we’ve assisted them to get the outcome they deserve. As the year draws to a close, we take a look at some of the situations we’ve helped resolve and share some of the lovely feedback we’ve received from our clients.
Having trouble getting the dealership to take your car troubles seriously? Is the manufacturer giving you the runaround?
It’s easy to feel like you’re a voice in the wilderness when you’re being shunted from dealer to manufacturer and back again, each blaming the other – or you – for the vehicle’s faults.
Handle My Complaint CEO Jo Ucukalo says it’s an effective tactic, as most consumers simply give up.
