What to expect when you’re expecting… a removalist
Most Australians consider moving house as one of the most stressful times of their life. With almost half of us having moved home in the past five years, chances are you’ve had a recent experience. There are over 5,500 individual removalist operators available to help us make the move. Almost half of us use a removalist service when moving interstate and over one quarter when moving locally.
However engaging a removalist isn’t something we do frequently leaving many of us uncertain of what to expect from the service and what is expected of us.
Here are our top 5 tips to avoid the moving blues:
1. Ask for the whole quote and contract
Quotes are usually based on m2 of a home or by the hour and charged for depot-to-depot time. Any access issues including stairs, steep driveways and restricted access will impact the cost so be sure to mention them during the quote process.
A contract outlining the costs, pick-up time and how to resolve a dispute should be provided. The pick-up time is part of the contract. Delays of a few hours are permitted, however your removalists should provide compensation for out-of-pocket expenses for extended delays.
2. Insurance is a dirty word
Your home and contents insurance policy will not apply during moves. Instead the removalist should have cover under the Freight Carriers Liability insurance if their vehicle is involved in a roll over, flood, fire or collision accident. Without insurance you’ll need to prove the removalists were negligent to have them cover the cost of any damage or loss.
3. Removalists cant and wont pack everythingItems such as computers, TV, washing machines and dryers should be packed or prepared for packing by you according to manufacturers’ instructions to avoid invalidating any warranties. Pack these items in original boxes where possible. In addition to this, you shouldn't expected removalists to:
- Disassemble and reassemble water beds
- Disassemble and reassemble cots
- Disassemble and reassemble allen key furniture
- Prepare electrical or electronic equipment for transportation