The ripple effect of poor customer service
Like most of us who have renovated a kitchen, the Wilsons couldn’t wait to enjoy it.
So imagine their dismay when, after using their stove for the first time, the South Australian couple noticed a distortion on their brand-new splashback.
Fifty years of loyalty — and nothing to show for it
Yvonne Arnall didn’t expect any special treatment. Like most of us, she simply expected to be treated with respect and have her issue resolved in a timely manner.
Instead, what the Melbourne grandmother got was an abject failure in customer service that dragged on for almost six months. A saga that involved her driving hundreds of kilometres on multiple occasions for appointments that never eventuated. And when her initial request was finally resolved — on the eighth appointment — it came with an added insult: a pool of urine.
Two Hoots Tribe – harnessing consumers’ voices to improve products and services
I want to welcome you to the Two Hoots Tribe - our new community where we are harnessing consumers’ voices to improve products and services.
We all purchase products and services on a daily basis. As we go about our day, using these products and services, often we encounter questions and issues. When this happens, we want to reach out to somebody for help.
Handle My Complaint Quick Guide
As consumers, we subscribe to different services and purchase various products all the time. We consume electricity, pay rent or mortgages, subscribe to mobile and internet plans. And we have our credit cards or Buy Now, Pay Later services for online and in-store shopping. Sometimes things go wrong and that's where Handle My Complaint comes in.