Dangerous ground: Alarm over access to children’s flight bookings
When Louise* logged in to the Qantas app to check her return flight from a family holiday she was shocked to find the booking was no longer there.
But she was filled with horror when she found out the reason. Her former husband, who has a police-initiated domestic violence order (DVO) in place against him for harassment and stalking, had cancelled them.
Losing ground: Qantas sued over ‘ghost flights’
Are you one of the thousands of Australians affected by Qantas flight cancellations? Forced into a long layover at an international airport? Or hundreds of extra dollars out of pocket after your flight was rescheduled at the last minute?
You would be furious to learn that the national carrier had cancelled those flights well before you booked. Or that even if you had booked a real flight, rather than a ‘ghost’ one, Qantas delayed telling you that it had cancelled your flight for an average of 18 days.
Happy customers: We’ve got a handle on your complaints
It’s been another busy year for the team at Handle My Complaint. Since launching our new online system in February, we have handled almost 2,400 complaints for Australians across a range of industries.
From vehicles to travel, home renovation to insurance complaints, if there’s a customer who feels hard done by, we’ve assisted them to get the outcome they deserve. As the year draws to a close, we take a look at some of the situations we’ve helped resolve and share some of the lovely feedback we’ve received from our clients.