Digital platforms: The complaints nightmare
In January this year, thousands of Crypto.com users were locked out of their accounts when the digital platform was forced to change security settings after it was hacked. To add insult to injury, support channels were not working and all users were told by the platform’s CEO was that "you could be using the wrong email address" — via a Tweet.
Chances are you have experienced something similar. New research has found that almost three-quarters of Australians are dissatisfied with how complaints are being handled on digital platforms.
Hunger games: Does food delivery really deliver the goods?
If you grew up in Brisbane in the late 1970s, you might remember a yellow van with a giant red telephone on top. The distinctive Silvio’s Dial-a-Pizza was a pioneer in the food delivery industry. Bringing pizza to our doors long before the household names of today.
Seven years later, Suppertime launched the first courier service for higher-end restaurants in Sydney. It eventually expanded into Melbourne in 2015.
It’s safe to say neither of these pioneers could have predicted just how big the food delivery service would become in Australia. It is now an $850 million industry that is predicted to grow into a multi-billion dollar industry from 2025.
Shocking power prices? Make money off your electricity
Power bills are on the rise again but don’t despair. There are ways you can not only save money on electricity but actually make some.
The Victorian Government has just announced that it will give consumers $250 to use its energy comparison site. It is basically incentivising you to take a closer look at your electricity bill.
Second best: Are used cars still worth your money?
If you've been shopping for a secondhand car recently, you've likely noticed they're still not cheap, especially if you want to avoid ending up with a lemon.
The pandemic caused production delays and a shortage of new cars, driving up demand for the next-best option. While prices for used cars have come down somewhat, they are still higher than pre-Covid levels.
According to the Moody’s Analytics' price index, the average used car now costs 20 percent less than its peak in May 2022 but is still 40 percent higher than pre-pandemic levels.
Sure thing: Are new car warranties a safe bet?
For many of us, cars are our second most expensive investment after our home. So it's only right to want some peace of mind when it comes to buying one.
Enter: the car warranty. In Australia, most new cars come with a manufacturer's warranty. That warranty covers you for a set period of time, usually three years. But in recent times, we've seen an increase in the number of brands offering longer warranties. Up to 10 years in some cases. It's a persuasive marketing tool.
Future proof: Staying on top of insurance innovation
Ever thought about taking out alien abduction insurance? Curious about ‘you are not the father’ insurance? Is your golf club ever likely to need hole-in-one insurance?
Weird as these policies may sound, they are an indication of how much the industry has evolved - although not always for the better.
Second bite: What does Apple’s new repair program mean for you?
Have an iPhone that needs repairing? Is your MacBook not working properly again? It’s almost expected that technology won’t go the distance, or that Apple parts will cost too much to get fixed. So we may as well buy a new one. It’s a mindset that has contributed to a stockpile of e-waste that is tipped to hit more than 70 million tonnes globally by 2030.
But what if you could repair your phone or other electronic devices yourself? Apple has introduced a Self Service Repair program, where you can order the parts to fix the issue yourself — or get a more experienced third party to do so.
Safety net: Getting the most out of your insurance
We've all been told we need insurance for our car, home and health — and a few other things — to protect ourselves from a big financial hit if something goes wrong. But how much do you really know about it? And is it really the safeguard we all hope for?
Total recall: The rundown on car recalls in Australia
If you hear the words “recall” and your car make and model in the same sentence, it can send you into a spin. That's probably because car recall is almost always associated with negative thoughts, such as danger, the potential for accidents, and maybe even expensive repairs.
But are car recalls always bad? Is there ever a good time for a manufacturer to announce a recall?
Up in the air: What is going on with Qantas?
J.R.R. Tolkien once wrote, "Not all who wander are lost." But if your wander is booked with Qantas, you could be. That is if your flight was cancelled and you opted for a travel credit instead of a refund.
Complaints about Qantas have been mounting on social media since Australia's borders reopened and people have been trying to use their flight credits. According to some reports, it has been almost impossible to get through to the airline, let alone redeem the credits.