Consumer rights: What to do about unexpected fees
Unexpected fees have a sneaky way of piling up. A bank charge here, a processing fee there, or the renewal of a forgotten subscription, and suddenly your budget tightens. As Australians try to stay on top of bills, it is important to know your consumer rights when it comes to unexpected fees.
Saving money: Plan for a brighter new year
The end of the year is more than just a date on the calendar – it's a chance to reset and build better habits. If you want to be on stronger financial footing in 2026, start with a plan that makes saving money easier.
How to cut back on household costs
Do you have a handle on your household costs? Feel like money is going out the door faster than it comes in?
Using a debt collection dispute letter
If you have received a letter of demand from a debt collector for a debt that isn’t yours or is for more than you owe, you should take steps to challenge it. One of the best ways to do so is with a debt collection dispute letter - a formal response outlining why you are disputing the amount claimed.
Seeing red: How to handle debt collectors
Are you being hounded by a debt collector? Are there endless phone calls and texts? Perhaps they are even calling or texting family members or friends to try to get hold of you. Here’s how to handle debt collectors.
No one wants to be chased for money, especially at a time they are feeling vulnerable and under financial stress. While businesses are entitled to expect payment for a product or service, there are rules and regulations around debt collection. There are also places you can go to get help dealing with debt collectors, so don’t feel backed into a corner.