How to make a complaint against a car insurance company
Is your insurance claim taking a long time to be reviewed? Perhaps it has been rejected? You will want to know how to make a complaint against a car insurance company.
Before you do so, however, double check that you have provided the insurer with everything you possibly could have for a smooth claim process. Perhaps you were injured in the car accident you’re claiming for and missed something important. There is no shame in seeking help with your car insurance claim. Aside from being one of our biggest expenses, a car is very inconvenient to be without for any length of time.
If you do decide to complain, you are far from alone. The Australian Financial Complaints Authority (AFCA) received almost 28,000 complaints about insurance in the year to June 2023, with comprehensive motor vehicle insurance accounting for more than a quarter. A preliminary review of the last financial year’s data shows a 21 percent jump in complaints about car insurance, overtaking home building insurance as the most complained about product.
Where can I complain about a car insurance company?
It may sound counterintuitive but the best place to start is with the insurer. Sometimes the hold-up is a simple misunderstanding. Or perhaps someone junior has been assigned to your case and is not handling the claim correctly. By calling and asking to speak to a manager, or going directly to the insurer’s complaints department, you might be able to sort out the issue before you need to escalate.
The next step in how to make a complaint against a car insurance company is to contact AFCA, an independent and free service that helps consumers and small businesses reach agreements with financial firms, including insurers. While the authority does not advocate directly for either party, their experts will work to find the best solution and can make findings, including awarding compensation for losses suffered. You can lodge a complaint by letter or email or call to discuss. Read more about it works on the AFCA website.
Let us handle it for you
It can be difficult to see things clearly when you feel you have been let down. Handle My Complaint is here to help. Lodge your car insurance complaint with us and let us do the legwork.
